Take Your Break/Fix Business Elsewhere
Barrister Global Services Network provides break/fix services to retail stores and other clients. When new equipment is deployed to a business, site surveys are needed for a future rollout or cashwrap devices, such as POS and PIN pads are malfunctioning, Barrister provides field technicians to customer sites. Barrister is based out of Covington, LA but entirely run with overseas agents who barely speak English and/or have very heavy accidents. This creates communication barriers for Barrister technicians and clients alike. It’s very difficult for a technician, even when working with the company over months or even years, to build relationships because the company dispatchers hang up without identifying themselves or leaving messages. Even if a tech manages to pick up the phone before they hang up, they sometimes cancel the job they called to book — while still on the phone with the tech! — stating that it has already been assigned by another dispatcher (the right hand doesn’t now what the left hand is doing). Even if a technician thinks they have a confirmed job with a ticket assigned, Barrister often cancels jobs AFTER asking the technician to spend an hour or more on unpaid site-specific training or paperwork. However, even when jobs do not get cancelled beforehand by Barrister, they may also cancel once on site because clients do not expect the technician’s scheduled arrival and turn them away. To avoid wasted time, techs must 1) Understand that Barrister demands a $100 fee for being a no show. The company also asserts the right to deduct late fees from technicians for tardiness; 2) When jobs are scheduled late at night or early in the morning, when businesses are generally closed, it means that if the technician shows up and no one is present to confirm they showed up, the technician may not get paid; 3) Techs must take it upon themselves to verify the client is expecting them prior to arrival. Other issues include but are not limited to: Barrister fails to maintain their technician database. They save old phone numbers and emails, so even if the technician tries to update their contact details on the website, staff will accuse the technician of not being available because they keep pulling “dead” info from the back end. On 8/11/2026 incoming calls to Barrister were down all day, and while staff admitted that they had indeed experienced a companywide phone outage, they still said it was the technician’s fault for driving ~60 miles to a closed retail store prior to dawn because they had done their part by calling and hanging up on the tech while he was attempting to answer! Another tactic is to hold a virtual meeting with NO advanced notice to the tech, then cancel when the tech doesn’t show up. They cite the fact that the tech didn’t answer their call, despite leaving no message regarding, who, when, why or what extension to dial to learn what the missed call was about. (When project managers screw up, CYA no doubt involves telling their bosses, if not Barrister clients, that the tech flaked out.) Once on the job, much of the money Barrister clients spend on services consists of the technician sitting around trying to get through to Barrister's call center. This is because project managers generally only give out extensions tied to the main line. If those phone lines are busy, it can take 40+ minutes on hold before anybody answers. While this may mean technicians are paid more for time spent playing phone tag from the customer site, it risks that even simple jobs will take too long and disrupt normal business hours — because their overseas staff is difficult to reach even in the midst of an active project! Customer No Service: Overall, the company is poorly run, engages in practices regarding late fees and no-show fines that violate state laws for gig workers in California and elsewhere, fails to communicate with clients such that clients often cancel scheduled jobs because they were not given enough notice to ensure that a manager is present to open the business (or keep it open) for the technician to complete off-hours assignments. Barrister Global Services Network Inc. does not value American jobs and only works with Americans out of the physical necessity that their clients require hands-on field support. Apart from this, they have seemingly offshored every last function of the company. While I am not aware of or affiliated with any direct competitors, I am writing this review to advise Barrister corporate customers to consider U.S. based support providers that do not engage in illegal business practices, offshoring and unacceptably poor communications with zero accountability. Clients are paying a lot for their services and should demand professionalism and competence for the money.
By LYNND