BarracudaReviews of barracuda.co

I bought this bag in its Kickstarter days. Lots to like -- handle, wheels, collapsability. Unfortunately the bag is not durable. I used my first bag on a trip overseas, always put it in the overhead compartment, handled it as one would a carry-on. By the time I returned home the fabric at the lower part of the zipper was frayed to the point of splitting from the fabric. Assuming the damage was a fluke I contacted customer service and they promptly sent a second bag. I used the second bag on an overseas trip and again, treated it as one would treat a carry-on. Same wear pattern, same place, after only one use. There is a lot to like about the bag but the angle of the zipper at the bottom end of the bag simply invites excess wear.

I fell for the reviews of this product on its own website like I'm sure many others did. It looked like the coolest new suitcase to hit the market with all the extra features (the collapsibility was what really sold me because I live in a small house and saving that room was huge). It turns out, they must only post the best reviews they select on their website from sponsors of theirs, because as you can see by the reviews on here and on Amazon, it does not live up to the hype. I don't enjoy when companies are dishonest like this first of all. To add; My zipper has already separated from the fabric in two parts so I don't expect it to last much longer. The zipper also has peeled apart in one spot and will not zip correctly anymore. The balance of the suitcase is terrible and if you load it with a normal weekend pack, it will constantly fall over forward. I found the extra features like the battery pack and the tray table useless because the plastic is so cheap and fitted so tightly that you can barely even get into these compartments unless you use a knife or something to that effect. It also is much smaller than other carryons that I have had. Overall please just save your money and skip the disappointment, I felt enough of it for everyone else!

I really like this bag in the beginning but he quality of materials is seriously lacking. The handle is tearing away at the top and the zipper around the corners are frayed. DO NOT PURCHASE THIS CRAPPY BAG!!!! I used a Samsonite carry on bag for 18 years (20 trips yearly) with no issues.

Horrible customer service. Will not reply after 4 emails to try and get zipper fixed. 3 weeks and counting. Bags will break, it is my expectations that someone has customer service to facilitate their 5 year warranty.

Product never shipped and no refund provided. Really disappointed with Indigogo on this one.

horrible quality. bad zippers, plastic table/shelf on handle looks like a weak child could break it on accident. Not much perk beyond it folding up small to store before you take it out on it's first trip, where I expect it would likely fall apart before you make it home. When attempting to return after seeing the poor build quality we discovered they require you pay for your own shipping to send it back. Kind of a shady business tactic that only proved they don't care much for quality or customer experience. Their priority is making money and keeping it. They bank on the fact you wont be willing to pay to ship it back. Not a fan at all. Do not buy this product.

Bought the case. Really a piece of junk. To return one needs a return authorisation. I’ve answered the same questions 3X. Totally unprofessional and annoying. DO NOT DO BUSINESS. THEY SUCK

I received this as a gift and knew about the company from its Kickstarter days. I wanted to like the luggage, but it is a really big disappointment. Here are primary issues: 1. The bag just doesn't have much usable space - the large handle and battery pack both take a lot of space up inside. The bag fits considerably less than my other 2 rollaboards. 2. The tray is useless - first, it is way too difficult to unzip and get out of the handle and once you do, it is so small, I could not imagine actually putting a laptop on it. Total gimmick. 3. Overall cheap build that makes me wonder how long it will last., Zippers, interior clasps, handle... The idea of "smart luggage" is interesting, but save your money and go get something else. You can get a good quality bag for half this cost and add on a portable battery - you will have the same functionality with more space and better longevity.