Barista UndergroundReviews of baristaunderground.com

I have ordered twice from barista underground and each time has been a headache. For whatever reason they will send an order broken up into multiple shipments no matter how small it is. I received the first half in 2 days and the second half hasn’t even gotten a shipping label made for it. Fortunately, I haven’t received anything broken, wrong, or expired like some people in these reviews (which is the bare minimum from a company imo) but they have the worst customer service ever. They have the most generic and pitiful response to any questions or complaints “It will be shipped here soon!” GIVE. ME. A. DATE. because their definition of “soon” is a JOKE. I cannot believe companies recommend them as their authorized retailer in my area (like torani and monin do) if I were them I would separate completely from this website. The prices are good but I will be spending the extra $5 on amazon or whatever because it will be worth getting my shipments in 2 days and not 2 weeks.

Long time user of Barista Underground. 24 quarts of Oatly Barista every two weeks. Like clockwork. I’m not doubting the problems of other reviewers, but I’ve had no issues at all with BU’s service for a few years. Great service!

I just received my first order from Barista Underground and I'm happy with the order. I didn't look at these reviews before hand, and I'm kind of glad I didn't, not sure why they're only 2.5 on here but I'm assuming it's because only unhappy people write reviews, most of the time. I'm just a home coffee enthusiast that wanted to order a case of syrups without paying amazon pricing. The price was fantastic, the price to ship was a little high but for the size of the box, I get it. I doubt they make any money on shipping with how much FedEx charges. The product came incredibly well packaged and protected (six glass bottles) and everything was intact. The order was correct and I couldn't be happier. 10/10 and we will definitely order from here again.

The product in my entire last order had expired in August 2024. As a coffee shop I cant use this product if it is expired. If you cant trust a company to send product that hasnt expired than you shouldnt do business with them. No phone number to call for support and just a form response that says they will circle around back to me. I thought I was dealing with a professional company with good quality control but apparently not :( UpDate: The company did end up refunded the order and also sent new product of a different brand at no cost. We are happy with the outcome.

Unacceptably Cancelled Order Without Notice & Ignored All Requests... They Refuse to Respond to Emails or Any Social Media. Continuously Spam with Worthless 5% Off Coupons via Email. This is a Tactic to Bait and Spam Your Inbox Relentlessly. ScamAdvisor's Trust Score is a Dismal 34/100 & Declining Rapidly. BEWARE OF THIS SCAM

They used a free promo offer to obtain information then cancelled the order. Complete scam company. SUPER shady business practices.

So far: Dissipointing " My reasons: 1. Tedious website 2. No Telephone Customer Service Contact vector, only email, with it's inherent lack of urgency and back-and-forth, slow pace. 3. Inaccurate website/product descriptions, ultimately leading to disappointment and frustration at the time of receipt.

Prices are acceptable, but it takes them forever to actually ship the item. A week just to creat a label and then another 3-4 days to receive it. I used to receive my deliveries within 2-3 days from them. This company has definitely changed. Can’t even talk to a human being…