Bare NecessitiesReviews of barenecessities.com

Response from Bare Necessities· Aug 26, 2025

I apologize for any miscommunication. Bare Necessities has been an online retail store since 1998. We have always carried global brands such as Wacoal, Panache, Fantasie, Elomi, etc.... We also created exclusive private label brands such as Birdsong, Bare, Reveal, and Camio Mio. Customers are able to purchase many brands and sizes on our site.

Response from Bare Necessities· Nov 28, 2023

Thank you for providing us with your feedback. We are so sorry to hear that you have experienced some frustration with your orders. It is never our intention to cause any confusion or inconvenience, so we would love to assist you in getting your orders straightened out. In review, we see that you have placed a few orders with us and that you have already spoken with a representative to initiate your returns. Someone will be reaching out to you again shortly to discuss your orders in further detail in an effort to assist with the next steps. We hope that we can make things right and that you will consider shopping with us again!

Response from Bare Necessities· Oct 18, 2023

Thank you for your review! We are so sorry to hear that your order has not yet been shipped. We have reviewed your order details and see that your order is still within the 3-5 business days processing time (6-10 business days total shipping timeframe) quoted, as it is shipping internationally and does take some additional time to clear through customs. Please note that you will never be charged until your order ships. If for any reason your order will not be arriving to you before the time you need it and you would like to cancel your order instead, please be sure to follow up with us at [email protected] and one of our Customer Service Representatives would be happy to assist you. Should you decide to leave your order open, we will notify you by email as soon as it ships out! We are so sorry for any inconvenience you may have experienced and are here to help in any way that we can.

Response from Bare Necessities· Mar 6, 2023

Thank you for your valuable feedback! We are so sorry for any inconvenience the delays in shipping your backordered product to you has caused. Although at times we are at the mercy of the vendors in regards to inventory-related shipping delays, we truly hope your confidence in our site will last and that Bare Necessities will continue to be your preferred retailer for your future intimate apparel needs. We will be reaching out to you directly via phone and email to discuss your order in further detail. We sincerely apologize and hope we can make things right!

Response from Bare Necessities· Jul 3, 2020

Thank you for sharing your feedback with us regarding the fit of the style that you had recently purchased. We regret to hear that this garment did not provide you with the comfort you deserve, and we would appreciate the opportunity to assist you so that we can get you into something that will be a perfect fit! We are absolutely willing to accept returns and don't want you to be stuck with something that you aren't satisfied with. The $5 return shipping fee is competitive among e-commerce retailers, and is only deducted if using our prepaid FedEx return label. Anyone who does not wish to have the return shipping fee deducted from their refund is welcome to arrange for their own shipping method, in which case there is no return fee at all. That said, I have taken the liberty of waiving your return shipping fee so that you will not incur any cost to return this garment to us. You can disregard where it stated that the $5 return shipping fee will be deducted, because your order has been noted accordingly, and you will receive a full refund when our warehouse staff processes your return parcel. We sincerely apologize for any inconvenience, and we do hope that you will return to Bare Necessities again soon so that we may have the pleasure of assisting you with your intimate apparel needs in the near future.

Response from Bare Necessities· May 13, 2020

We are so sorry to hear that you were not satisfied with the items you had received. We would have been happy to assist you with any merchandise that did not meet or exceed your expectations, and wanted to reach out to you personally to try to accommodate you, but I do not see any order for you in our system, nor do we have any correspondence that was received from you, so I'm not sure if you posted your review for the correct retailer. As far as sewing defects, all of the garments that we sell come directly from the manufacturer, but if defects are called to our attention, we promptly facilitate communication with the brand representative that produced that item so that we can ensure our customer receives a replacement in perfect condition. Our Customer Service Team does promptly respond to all inquiries in the order they are received and maintains a quicker response time than most retailers in the industry. We post ALL reviews - whether they are positive or negative - that our customers share on the corresponding product pages, with the exception of any reviews that contain profanity. As far as sustainability efforts, we recently launched an initiative for precisely this reason and ceased including any paperwork with outbound shipments so as to reduce paper waste. This way, only those who need to make a return will need to print out one sheet of paper to enclose so we know what items are being returned, and the other printed page is merely a return label, which also helped us pass along cost savings to our customers since we do not have to pay for printed return labels for every parcel. In the event that a customer receives a defective item, we recommend contacting our Customer Service Team so that we can assist with courtesy returns, since we stand behind our merchandise and would not want a customer to incur return shipping cost for a defective item. We hope that if you do shop with Bare Necessities again in the future, that we will have the opportunity to assist you so that we can provide you with the outstanding level of service we strive to deliver to each and every customer who shops on our site.

Response from Bare Necessities· Jan 11, 2019

We regret to hear that you experienced some frustration when returning an item you had purchased from our site. It is of paramount importance to us to ensure that our customers are satisfied with not only the items they purchase, but also if they should need to return something that isn't a perfect fit. We sincerely apologize if the representative you spoke with did not honor a promotion that you were entitled to, and we would appreciate the opportunity to rectify this situation. We will reimburse you for the amount of the return shipping fee, and would be happy to place a new order for the alternate item you would like and will apply the promotion that was in effect at the time of your original purchase, and will expedite the shipping to you as well. Please contact our Customer Service Department at your convenience at 1-877-728-9272 so that we may have the pleasure of assisting you. We look forward to speaking with you soon!