Barefoot SpasReviews of barefootspas.com

We ordered our spa July 17, 22.. we were told we had to have it delivered by Oct 1, 22 We didnt have a pad ready upon purchase. By Aug 1 we were ready.. we spent next 2 months calling getting the run around, no recall. It was finally delivered oct 12,22. Horrible customer service.

We ordered 2 new headrests and a filter on August 25, 2022 and got the run around for over a month just to get the orders shipped! Had our order numbers and emails but nobody shipped them!

Committed to purchasing a swim spa in May. Cannot get a delivery date - company completely unresponsive and have now waited 3.5 months for delivery promised in 4-6 weeks. Cannot reach a human and company does not return calls when voice mails are left. Would give ZERO stars if I could.

We troubleshooted the problem with the spa come to find out it's the heater I have talked to and called Jonathan several times with no response back as to when the heater shipped out when we can get it how we can start fixing the problem it's been many times where I have to actually stop call customer service just to get my needs met because Jonathan never returns any responses

Ordered supplies which were documented as damaged/destroyed by the shipping carrier. I've contacted Barefoot Spas twice about it and have recieved silence as an answer about getting my order replaced. Update: Jonathon contacted me about a totally separate issue and has promised to get the items I ordered to me.

Scam! High prices, limited selection, high pressure razzle-dazzle sales tactics. Wife and I attended one of their “blowout sales” ( which in itself is misleading). We are just curious and wanted to see what was available. The minute we hit the door the salesman was on us, having us fill out forms and draw diagrams and showering us with flattery. Then he gave us every assurance that we’d be approved for financing. Then he takes my card and charges my account $500 for a deposit BEfore they even ran the credit check!!! Then after we’d been declined, they wanted to Keep the $500. When I asked for it back the guy just stared at me. Then his pal says we sh make a deposit just to “lock in” the sale at this (high $8700) price! So he did refund the $500 but my bank takes 3 days to put it back. Then, he still had us sign papers regarding delivery - and a summary- and then he kept all the papers!!! No notice of right to rescind, nothing. This was like one of those awful timeshare tours where they beat you over the head and won’t let you leave until you sign up. These guys are crooks and I filed an Attorney General complaint. They’ve got lots of bad reviews online. Crooks!!!!!

Heating element went out twice in less than a year. They repair it under warranty but it takes about 3-4 weeks for it to get repaired. Wouldn’t but this spa again, but another brand!

Absolutely TERRIBLE costumer service. They lie and pretend like they’ll call you back, they never do. They do everything they can to NOT fix your problem. Took over a month to get someone to fix my hottub and that only happened because I spent HOURS on the phone complaining to costumer service. The hot tub is nice, the service isn’t worth it!