I almost ordered the wrong printer
I almost ordered the wrong printer. Good thing I called. They set me straight and had me my printer in 4 days.
By Danielle
Tuesday, November 3, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
131 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1994, The BarcodeFactory, (Paragon Print Systems, Inc.), manufactures stock and custom labels for thermal printers, thermal ribbons and all labeling applications. We are a Premier certified partner for Zebra Technologies, Honeywell, SATO, TSC, Datalogic, Citizen and all other major brands of label printers. We also carry a full catalog of barcode readers, mobile computers, POS Systems, ID Card, RFID, Software, and more. We are a full solutions provider, with a focus on customer support, providing value and efficiency for your business.
Barcode Factory (barcodefactory.com) has 131 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
131 approved reviews, newest moderated first
I almost ordered the wrong printer. Good thing I called. They set me straight and had me my printer in 4 days.
By Danielle
I had a problem with the printer, which was resolved very quickly over the phone.
By Nina L.
Product was back-ordered but the rep. kept me updated until it arrived
By Heather R.
We had great service. I had even put the wrong shipping address on my request and they helped me correct.
By Katie K.
I recommend calling the reps at Barcode Factory, if you're new to thermal printing, it can be confusing. Glad I did. They gave me a great price on printer that does labels with and without ribbons. Saved me from buying two!
By John D.
Excellent pricing and service. They tech support zebra printers and help if a software problem occurs. Helpful with labels too
By Robert H.
I was looking for a specific label for my application and after calling in and speaking with Bob the owner of barcodefactory he made things much easier to understand what I needed in a custom label. He explained how their process works to find exactly what I needed to start creating my own company logo branded labels.
By J L.
Ordered some RFID equipment and they worked with us and a third party company to set up our asset tracking. Very knowledgeable and shipped quick!
By Kirk H.
Response from Barcode Factory· Mar 15, 2017
Thank you for your kind words and we work hard for all our customers. BarcodeFactory Team