Bank of the WestReviews of bankofthewest.com

Casper Wyomings customer service is horrible. Bank manager never returned my calls. Sweeps issues under the rug by not calling back, very unconcerned about customers needs. There needs to be more training in customer service!!! Don’t answer the phone and say anything and never have answer to where your account went. No one can find it and they don’t even know there bank codes so they can tell you where your money went. Still waiting for the bank manger to call back it’s been 24 hours and it Friday afternoon??

Husband got an RV loan and it has been like pulling teeth just to get them to get the loan account to where we can set up payments. At first they sent a denial letter even though we were approved but then said the dealer sent paperwork that was not legible. The dealer sent the exact paperwork to them again and surprise they setup and account but now can't get online access.....my husband has requested for them to talk to me cause I handle the finances and they said they can't unless he is around but someone else said they were sending is a form so I could be added as someone they can talk to but next person we talk to says there is no form. This is the most incompetent bank I have ever dealt with before and they made a less than 20k loan harder to deal with than loans to build a house. I will be either paying this off soon just so I don't have to deal with them or refinancing with a different company. Bank of the West sucks!

Financed an RV with them, they neglected to send paper work for me to be able to make first payment. So I was late on payment by the time it arrived. They made me pay a late fee because of their negligence. Fast forward to 3 years later while paying off my RV, they added interest to every extra payment I made to principal. This included the last payment. Do not do business with bank of the west it will be a headache from the start!

Father passed away, went to go payoff the credit card like a decent human being before I notified and closed the account. Payment due said $753, I paid it, now they tell me that was an overpayment in the amount of $445. OK so any normal company with a soul and half a heart would go "OK we will reverse the overpayment and place it back in the still open checking account that it was paid from" They did the furthest thing from what would be simple customer service. Bank of the West choose, from what I can the tell, the most absolute callous and inhumane way to handle this situation. They are now requiring me to fill out an affidavit, have it notarized and sent in with my father's death certificate. Notrized documents and death certificate both of which cost money. And then when and if they feel like it they will mail a check to my dead fathers address, which I can't change and don't have access to the address. I have never in my life been at the receiving end of such indifference to a person in mourning attempting to do the right thing. So I guess they are just going to keep my money at this point, money I would have liked to use to pay off medical debt from the illness that took him. Thanks again Bank of the West.

Too bad one star is the lowest rating for this wretched bank. Customer service is simply non-existent.

Closed my bank account while visiting another country. Not only do I not have access to my bank account, I don't have access to my money, which was withdrawn by the bank. Check was sent to an old address. If you want your money secure, do NOT use Bank of the West.

Terrible bank! I have been with them since 2009 thru 2 different states.Besides closing many branches,Irregular hours even after covid,shady handling of deposits thru ATM,and a 24.9 % interest rate on my credit card(Never had a late payment,higher than any other card I have including store cards)I have a 650+ credit score...I am closing this account.

Schlechteste bank aller zeiten !!!