Barclaycard USReviews of banking.barclaysus.com

Was good until I had a zero balance. The following month they charged me $20.03 in finance charges. When I called the rep told me it was a charge that was legit for the previous month even though I had no balance. BAD BUSINESS PRACTICE!

I have been involved with two separate disputes with merchants and in both cases, Barclays sided with the merchant. The most recent with the Holiday Inn who could not guarantee my wife a handicap accessible room. Her injury occurred after I booked (withbooking.com) Had to cancel andy money was not refunded after stating the refund minus a service fee would be . Barclays makes the card holder do all the leg work. Their investigation was poorly completed and the communication with me during this process was also unsatisfactory.

Since they changed from GOLDMAN TO BARCLAY I have experienced late fees even tho payment was in mailbox in time yet they don’t process the payment till after the due date for example check wrote Jan 19 due on Feb 5.They cashed it according to the bank on Feb 11 and NO ENVELOPES to send payments now I’m getting notices in email to pay my bill due March 5 and that check went out Feb 13 I TOOK PICTURES I BETTER NOT GET PASS DUE AMOUNT THIS MONTH OR I WILL NOT USE THIS CREDIT CARD

Have an Old Navy credit card through Barclays, less than a week ago I paid off my full balance. Only paid late once in the three, four years that I’ve had it. Original credit line was $800.00 just got a letter in the app today- they decreased my credit limit to $200.00. Seems like they absolutely balance chase- I held a higher balance due to some medical issues- but finally got back on track with everything and boom. Not that I planned on using that much, nor really using the credit card often- but now this will absolutely ding my credit score that I’ve been working so hard to raise.

Nonsensical policies and frustrating subpar IT at Barclays credit card services. Spent 90 minutes wasting time “running in circles” per their repeated various nonsensical instruction—and self-defeating policies, in the larger landscape. Unable to escalate my case, despite my experiences in CS mgmt and typical success in escalating. Second star because rep tried to be nice/helpful—despite ridiculous BarclaysUS credit services policies/IT/admin, and I didn’t suffer major financial loss or fraud :/ Longtime Athleta (GAP, BananaRepublic, Old Navy) credit card (decades of experience taught me GAP Corp doesn’t have best credit card mgmt via various banks). Rec’d email telling me to read my Barclays message via my acct on their website. After about six failed attempts with consistent 10-15min delays in receiving emailed passcodes that expire in 10min—and additional incidences with IT apologies for reflexively shutting down after successfully entering when trying to reset password because my password wouldn’t work, I called them. Rep told me that I can’t see access my acct online (even though they clearly instructed me to do so in a BarclaysUS email today), unless I give them my current financial info, such as income and employment so they can make sure I can pay my bills, and is why they want me to open my acct on their site to read that they require this info. (No other credit cards actually demand this info, in my broad cc experience.) Anyone else see the problems with this request (request to nowhere)? Brick-wall circular reasoning. Nonsensical. FRUSTRATING waste of time. I told Rep that I’d prefer to close my acct rather than divulge my personal info. So he proceeded to close my acct, even though I explained that I have a near-perfect FICO score (I paid off all loans early, which is why I can’t get 850 or 900 FICO), with a decades-long history of all on-time payments, use 1-3% of my credit consistently. But their credit card has so many issues, I shy away from using. Nonsensical business policies. But I’ve seen worse (incredible and shocking) financial institution practices, UNFORTUNATELY. I don’t rec Barclays credit card services. (GAP Inc companies offer credit customers much better shipping rates, but not worth all this time and frustration.) :-(

Had a Wyndham credit card with them for over 10 years. Went onto autopay and they took two payments of $518. I asked for the $518 back and was told that they - a bank - couldn't put it back into my bank but if I hadn't spent it in 3 months, they would send me a check. Took an old card to Yellowstone - staying at Wyndham, so they declined it. I called and explained I had brought an out of date card with me. Their reply? we sent you a replacement in May, nothing we can do. So much for customer service. I asked my bank why the money could not be returned and they said there was no reason.