Barclaycard USReviews of banking.barclaysus.com

I have been a loyal customer for over six years, but my recent experience with their customer service has been extremely disappointing. Without any prior notice or explanation, my account was suddenly closed. When I contacted customer service to resolve the issue, the situation only deteriorated. The representatives I spoke to were not only unhelpful but also rude. Communication was frustratingly difficult, with one agent hanging up on me after a 30-minute conversation. To make matters worse, another representative provided me with incorrect information. Overall, this has been the most frustrating and unacceptable customer service experience I've ever encountered

I decided to close my Barclay card because I didn’t like the high annual fee and the benefits were mediocre at best. When I called to cancel, the first rep. was unable to speak English, kept talking over me, and did not cancel the account as requested. He transferred me to a manager who also didn’t cancel the account after I repeatedly told him to. He gave me the runaround, then told me he didn’t understand why I didn’t get what he was saying, and that he was trying to help me. He raised his voice and seemed to imply that I was not capable of understanding him. I believe that he was trying to wear me down so that I would give in and keep the account. It took almost an hour to conclude a simple transaction that should have taken five minutes. They have now dinged my credit rating. I don’t wish this treatment on anyone. It’s too late for me, but I’m leaving this review so you can learn from my bitter experience. Respect yourself enough to stay away from this company. You deserve better.

My Jet Blue Barclay card was rejected when I tried to pick up my rental car. I called customer service, and they told me I had a block on my card because I needed to verify my business status. They asked me to fax my tax documents (while standing in line at Enterprise Rental). Without my laptop, retrieving the records would not have been possible. Also, there was no indication via mail, email, or their web portal where I pay and have a zero balance to inform me these documents were required. I had to use a credit card for another business project to get the car, and after the holiday, I contacted customer service again. This time, they gave me a list of required information that did not include any tax documents, and I faxed it to the number they gave me. When I called an hour later to get the situation cleared up, they informed me it would take 10-12 days to review the documents. Seriously Barclaycard? How thoughtful of you.

Please be very cautious before applying for a Barclay's credit card. We are living a nightmare with them. We have experienced a huge security breach, along with fraudulent charges. Their customer service agents actually sent our new card to the thieves, instead of us! We had to start the process all over and the fraudulent charges still have not been removed. Good luck!

Stay away from the Barclays Aviator Mastercard. They let merchants make fake charges to your account and then tell you they can't do anything because you can't prove that you never made the charge. A catch 22 and insulting to the intelligence. I have lost hundreds of dollars because of this. They used to be much better before. Now I have to look for another credit card company.

Is Barclay Card going out of business? I have tried to reach Customer Service because of spam charges on my account and they ALWAYS SAY it will be a 90-minute wait.

My horrible experience (I guess) is a blessing in disguise. I attempted to open a savings account with the Barclays in June 2023. After initiating the opening of the account, I received the standard email confirming the account is open, and verification of my personal funding account needed to take place. Great. So far, so good. Barclays took about 5-7 business days to initiate 2 small verification deposits to which I proceeded to use to verify my funding account. Before I could verify, I received an email that my account was suspended. OK. Weird. Called customer service (1st time), and I was informed I needed to send a copy of my bank statement to confirm my funding account. OK. Sent. I waited another 6 business days for the account verification, only to get another email saying my account was suspended (again). Called customer service (2nd time) to figure out what is going on, and she said and I quote, "they have decided to end their financial relationship with you". I was shocked. What does that even mean? How do you end a financial relationship that hasn't even started? I immediately asked why I have not received a formal letter and what is to happen to all my personal information that I submitted. The representative apologized and said I should receive a formal letter within 10 business days. This is the worst customer service I have ever seen in a bank. I would steer clear of this company and choose a more customer-friendly bank with less hassles for new customers.

I have a Hawaiian airlines credit card (Actually, I have 3 Barclays US credit card accounts). I'm paying two $100 annual fees on TWO of them, so it would be in their interest to handle this complaint correctly and appropriately. I tried to make a purchase, my card was blocked. Not only the card I was using (Hawaiian), but ALL of my Barclays cards. This doesn't make any sense to block them all. There are NO options to fix this in the app nor via text message. CALL ONLY. This is a TRAVEL credit card. International calls are VERY expensive. This process has not been thought about AT ALL! I called, waited 10 minutes to speak with somebody, after some time, my account was unblocked. I tried to make the purchase again (In person, at a store), CARD BLOCKED AGAIN!!! I called AGAIN! Waited 30 minutes to speak with somebody!!!!!!! 30 whole minutes!!! The agent I spoke to (Before asking to speak with a supervisor) didnt apologize and laughed at me on the phone. CHECK THE CALL LOGS. I want: 1. A full investigation into this agents behavior and I want to make a formal complaint 2. I was compensation for $45 worth of calls I made internationally to speak with you to unblock my account twice. As it stands, I still CANNOT make purchase. This is a TRAVEL card. If my requirements are not met, I'm going to cancel all 3 of my credit cards. This complaint is public and im willing to speak to the media UPDATE: I received one response from "lastniehaus at barclaycardus" stating that: "You tried to make a purchase on Hawaiian Airlines.com and we also reject to compensate you $45". This tells me that they received my complaint (As they mentioned $45), but CLEARLY didnt read it nor address it. The part about the "A full investigation into this agents behavior and I want to make a formal complaint" was completely ignored and they ignored pretty much everything I told them in my complaint. It's really quite unbelievable. I want to speak with a manager immediately.