Bankers LifeReviews of bankerslife.com

I am highly disappointed with Bankers Life's lack of professionalism and efficiency in reimbursing my mother for her long-term care. Despite my mother paying into her policy for over 15 years, we have consistently struggled to receive timely reimbursements. I want anyone considering Bankers Life to proceed cautiously.

Bankers Life under Washington National Insurance has one of the worst customer service experiences I have ever seen in a business. The use an offshore call center that doesn't care about customer service. They took money unnecessarily from a bank account and are resistant in returning it timely.

I was talked into getting an IRA through them years ago. It has been very difficult getting that rolled over into employer's 401k account so that i could combine my assets. Between "lost" mail, demands that i produce some obsolete form from my employer's 401k's, having to wait on the customer service line for a supervisor to "agree to accept" my call (they never did!!)..... and now these people are telling me that they will not release my funds because my signatures do not match!!! I finally had it and reported them to SEC for their review. I am utterly disgusted and will never deal with them after I finally get my funds rolled over and out of their hands.

They are the worst. Impossible to get a hold of anyone on the phone. Their policies are really lame, and have tons of fine print that basically excludes many things you would expect. Long Term care is a complete rip-off. Don't do business with this company. My father got screwed by them.

Scott Hopper at the San Luis Obispo office guided me through the thickets and brambles of reapplicaton for supplementary medical and PDP insurance. He went out of his way to set up conference calls with Medicare when insurer balked. It was a long struggle that ended satisfactorily thanks to Scott's persistence and mastery of rules and regs. I can't credit him enough for the assistance he gave me. I found his crispness and efficiency and reassuring manner refreshing.

George Esker is our agent . Does an outstanding job finding us long term planning solutions. Works hard , follows up , polite , cares about us .

Here in WA state we must have a long term care plan before Nov 1st to opt out of a new mandatory health care tax. I was working with an agent in another state since late June, early July, to get a plan going. Unbeknownst to him, the corporate office quit taking new customers under 50 back in late June. For MONTHS we were communicating, filling out paperwork, linking bank accounts, and signing off documents. He sent an extremely short email last Friday (9/17/21) saying the corporate office denied my plan. I found out through other agents that the same thing happened to them in multiple states! The big dogs decided to cut everyone off but didn't tell the little agents that their customers should go elsewhere. Unfortunately NO ONE is accepting new customers now for WA residents and I'm forced into this new tax for the rest of my life here in WA state. I literally had two other companies willing to take me back in July but I told them I was going with Bankers Life because they had the better plan. Now I have NO plan and Bankers life will not honor their agents' offer!!! Called my way up the corporate chain and no one was willing to honor what their agents had promised us. They told me these plans take loads of paperwork and weeks of labor to get people through. So why not have us pay for a year then? Obviously, there's other reasons. Wish I knew so I could share them. But something isn't right when a company does this to thousands of people! Thousands. The agents I spoke with were bummed as well. Their own family members were denied. Not cool BL.

I CONTACTED BANKERS LIFE AND CASUALTY COMPANY ABOUT LONG TERM CARE INSURANCE I FILLED OUT THEIR FORM IN FALL OF 2018 WITH A AGENT AND WAS TOLD I WOULD HAVE TO COME BACK IF I WAS APPROVED I CONSULTED MY ATTORNEY AND A COMMERCIAL INSURANCE AGENT AND WAS TOLD BANKERS LIFE AND CASUALTY COMPANY WAS IN DEEP FINANCIAL TROUBLE I WAS NOTIFIED BY THE AGENT FROM BANKERS LIFE AND CASUALTY COMPANY THAT I WAS APPROVED---BUT I DECIDED NOY TO GO TO THE FINAL SIGNING BECAUSE OF THE BAD MEWS ABOUT BANKERS LIFE AND CASUALTY COMPANY I FOUND OUT A FEW MONTHS LATER MONEY WAS TAKEN OUT OF MY BANK ACCOUNT WITHOUT MY PERMISSION WHEN I CONTACTED BANKERS L;IFE AND CASUALTY COMPANY ABOUT IT----THEY DENIED KNOWING ANYTHING ABOUT MY WITHDRAWS