Banfield Pet HospitalReviews of banfield.com

Now 7 days and no response!! This is really bad!!! Dr. Karen K. Faunt, Vice President Banfield Pet Hospital 18101 SE 6th Way Vancouver, WA 98683 Dear Ms. Faunt I have had a very poor experience with three different Veterinarians at your pet hospital in Annapolis, Maryland. There performance has been extremely cursory and totally inconclusive. This is not the first time I have witnessed such performance. The vets often show up 20 minutes late to the appointment time while I wait and then conduct a 45 second physical. Over the past 3 months I have had my Portuguese Water Dog at this hospital for a skin problem. All three times, the examinations have been so superficial that they did not observe the obvious even when I pointed it out. The last visit I directed them to one large spot (pimple like) they finally shaved and removed it. All within about 5 minutes then reported to me that it was a cyst and that no other ones could be detected. Yet when I pet her, it is quite easy to find them and further she is sensitive to touching these multiple bumps. This in itself should have provided a clue. I mean Ray Charles could have observed this!! I call and I am told how important my issue is and that I get what I needed fast (total BS). Then while on hold, I am explained all the T’s and C’s relative to contracts when I am calling about a complaint. Well this just gives one assurance that all of this is total BS. later I find out that I am speaking with a stenographer who I typing out my complaint and that I will hear from sometime within the next 3 days. This sure is one idiotic way to handle a problem. Quality????? Don’t think so!! I am beginning to think that this entire company is nothing but a sham. Hugely inflated prices, multiple page reports and nothing but routine stuff included which all could be done by the SPCA. I’m going to end this diatribe now, but there is more. You will note that my phone numbers are listed above and that you should call me to discuss this on-going fiasco. The stenographer told me that she would not get a message to you to call me and led me to believe that it was an inappropriate use of your terribly busy schedule. I advise you to call me to discuss this situation and if not, I think you will wish you had taken the 10 or 15 minutes of your daily scheduled 4-minute increments of time. If you are serious about quality operations, you will call me. You should be glad that I am taking the time to write this letter. Sincerely Don Frix

Banfield skokie IL is the worst. Receptionist and doctor are unprofessional and rude based on my experience. Unapologetic.....I do not recommend any pets going there.

Banfield in Royal Palm Beach FL SUCKS! The free coupon is a ruse. I took my ShihTzu there basically for flea med script, but wanted his ears checked and the check up they say you'll get. I mentioned the ears, but the vet was so busy talking about other things she never got his ears checked and now I'll need to go to another vet (I won't go back there) and get his anti fungal drops.But my main complaint is that when you re-order the flea meds from Pet Meds online Banfield won't have a standing re-order so you have to get their approval every f*&%ng time. So of course they won't just fax it when Pet Meds request it, you have to call a day them after you order, because Banfield won't respond to Pet Meds request. And the people who answer the phones at Banfield are stupid and rude. The kid who answers the phone at Banfield tells me when the doctor is on duty they will fax the approval. So I ask when that will be. She says when she is on duty and sees the request. I ask her if she's on duty today. She says yes, but she's with a patient. I ask if I can assume it will get faxed today. The kid will not confirm she will tell the vet to do it, or the vet will do her job without being told. THEY SUCK AND I'LL NEVER GO THERE, especially when I read how they've killed other peoples pets by their negligence.

I agree with a lot of the reviews on this site. I am not the person to blast a company and write negative reviews, however after this last experience with them I unfortunately feel the need to warn other people what type of service you are signing up for. If you plan to sign up for the 1st year of having your pet and getting there shots and fixed- this plan is worth it but cancel it after the 1st year. I kept the plan for 7 years and unfortunately am still stuck in this plan. My dog has battled allergies all 7 years and none of the doctors were able to get my dog any relief. Now my poor dog has cancer. We were told they are unable to treat my dog. I contacted Banfield to cancel my plan (after 7 years) being the doctor said they cannot treat my dog. I was told I cannot cancel in the middle of my services and I can only request for the plan to not auto renew in 2021. It doesnt matter if your pet dies, You cannot cancel only not renew next year. My dog has 2 months to live and I am told I have to continue paying this plan for another 9-10 months after that. Unbelievable- You think after 7 years they would care more about there customers.

Avoid Banfield! Banfield continued to charge me 8 months of payments for my "pet wellness plan" AFTER my dog was euthanized in a Banfield office! Unjustifiable. Heartless. Greedy.

For one of my dogs (Pretty - 11 yr chihuahua mix) I’m signed up for a Special Care Wellness Plan which cost about $75/month. As a part of wellness plan a dental cleaning under anesthesia is covered. A few weeks ago someone from Banfield called stated that Pretty was due for a dental cleaning. Initially I declined but she reminded me that it was covered under the plan and that the plan expired in March, so I set an appointment. Knowing it will be free from any additional charges to the wellness plan I am already paying for. Keep in mind that with the Wellness plan, blood work before the anesthesia WAS ALSO COVERED. It’s also important to note that Pretty has a heart murmur and has had it for a few years now. Banfield was FULLY AWARE of her condition. This morning after I dropped Pretty off, the doctors called and stated that because of her heart murmur she didn’t want to risk any bad reactions to the anesthesia. The doctor explained that there was possibility Pretty wouldn’t wake up from the procedure. But she said Pretty still had X-Rays on her plan so they would do those and I could pick her up and take her home. That made sense, let’s not risk for life to get her teeth cleaned. So when I arrive to pick Pretty up it was shocking to hear that I owed Banfield $136 for the pre-anesthesia bloodwork!!! The nurse at the desk stated that I signed paperwork sometime this morning stating that I would pay if they didn’t do the procedure for any reason. HOW MUCH SENSE DOES THAT MAKE? I’ve already paid for the bloodwork, anesthesia, and teeth cleaning but because it would risk her life I’m being penalized for a procedure I wasn’t even going to get done in the first place. Also why not listen to her heart before withdrawing blood! THIS IS EXACTLY WHY IM LEAVING BANFIELD!!! THEY NICKEL AND DIME EVERYTHING!! PLEASE BEWARE I’VE ALWAYS HATED THE WAY THEY DO BUSINESS! We are going to a locally owned Veterinarian from here on out! Please STAY AWAY ❗️❗️❗️

I don't write reviews really at all. I just want to get the word out there that you should not sign up a plan with this place. We had our dogs signed up for a wellness plan at banfield in Centennial, CO on University Blvd. The one vet just cares about trying to upsell you things your dog does not even need. We had a few problems there. First they took blood tests on our dog and she said she was concerned that it was cancer so we should do additional testing(which isn't included with the plan). We heard the word cancer so we set up another appointment to get it checked out. The vet who suggested this was suppose to do the visit we set up but ended up having to reschedule with another vet. When we got in there with the different vet we explained what the other vet said was going on and he looked at us like we were crazy. He said all of the blood levels and cell count looked fine and no additional testing needed to be done. He didn't know why the vet before would even say that. That same vet who tried making that initial diagnosis charged us $32 for a nail trim because she said they needed 3 people to hold my dog down so it cost more. Are you serious? $32 for a nail trim? Should have gotten a 30 minute massage added with that. The next problem was a mast cell tumor that they did a needle test and said that nothing was wrong with it and we didn't need to remove it. After all the problems we had going on with this place we decided to look for another vet. That vet suggested we remove the mast cell tumor and get it tested since it looked really bad. Once we get the results back we find out it is a very high grade tumor which was cancer. We canceled our wellness plan with Banfield and they tried saying it would cost us over $500 to cancel early. I told them that we don't trust you guys so why would we pay. Their response was ok it will just go to collections. Don't trust this place and don't pay them a dollar.

SHE DIED... 1. I took my 14 yr. Old Chihuahua here b/c she wasn't eating, vomiting & had lost much weight. Signs of kidney issues. 2. Vet Dr. Jamie Fendley looked at her for a few minutes, came back to inform me she had Gum disease/Gingivitis. And a mild heart murmur.Prescribed Antibiotics & Pain meds (Meloxicam) NSAIDs. 3. A few days later 3-4 days on the meds my baby's health begin to decline rapidly. SHE STARTED TO BECOME DIZZY, DROOLING & COULDN'T WALK OR STAND. 4. I call back ask to speak to Dr. -who was on duty at the time of my call to inform them of her reaction to the RX & symptons to the Dr. Jamie Fendley But was placed on the phone with a tech. Even after describing the details no communication with Dr. Jamie Fendley Who actually prescribed them to her. During the brief call with the tech. I was basically told she didn't know why she was reacting but to continue the meds. No recommendation to stop meds or to bring her in to check why she was reacting so badly to these meds. 5. Very next day, I call again be her condition is worst. I'm told bring her in so we can at least try to her to eat. 6. I bring her in and am told of all the possible test and fees needed to be paid before they even look at her after what they've basically poisoned her with. I leave immediately for help somewhere else. 7. I take her immediately to a small local vet. Within 4 minutes, without blood test. Just a thorough 4 min exam. She kindly but basically tells me she is DYING of kidney failure & is not expected to live a couple days. 6 days after going to Banfield and being prescribed a RX thatvshe SHOULD NOT HAVE BEEN PRESCRIBED IN HER CONDITION. 8. THAT SAME NIGHT SHE DIED. 9. Once I was able to partially get myself to stop crying & agonizing in heartache from losing her after 14 yrs. I begin to research the prescriptions Banfield Dr. Jamie Fendley prescribed to her. 10. With all truthfulness, what was prescribed to her basically rapidly killed her. This could have been prevented if her symptoms described were taken into consideration. She had all the signs & symptoms of kidney disease and THE LAST THING SHE SHOULD HAVE BEEN PRESCRIBED WAS MELOXICAM a NSAIDS drug known to cause acute kidney failure and DEATH. And you're also not to prescribed these drugs to patients with heart problems, Dr. Is the one who told me she had a 3/6 heart murmur. 11. Why was a vet able to basically look at her for under 5 mins and tell me exactly what was wrong with my girl. And Banfield absolutely overlooked all the signs which ultimately caused her to go into immediate KIDNEY FAILURE AND DIE. Her kidneys could not filter that toxic prescription. This is so heartwrenching now I know why she fought so hard not to take this medicine. She knew it was killing her & I thought we had gotten her help. I wish I had taken her to the last veterinarian, she was very competent and compassionate. A Dr. Jamie Fendley who really cared beyond a corporate structure who wants money more than to help. And showed competence when diagnosing my dog. Under my pets health condition I should have been better informed and offered other treatment options then what was advised Please take your beloved pet's elsewhere to a local experienced practice for medical care. This is truly not a pet hospital. I can only pray to see her again one day as I'm picking up her cremains today. Location: Banfield Pet Hospital Winder, GA