Banfield Pet HospitalReviews of banfield.com

It is extremely difficult to get an appointment when dog is very sick and always banfield says 2-3 weeks for appointment. We have been with banfield for over 1.5 years and initially enrolled in puppy program. Initially it was good and was able to get appointment for puppy when he is sick. Now even in case of emergency, they give a 2 week appointment. My dog caught bordatella and we were not aware of it. We called and explained situation and his symptoms that he had diarrhea, bad sneeze and cough. We requested if we could get him to drop off at any banfield location and could pick him up later on just to have him checked so we know he is in not danger, the answer we got was no appointment and earliest is in next 2-3 weeks at all locations. I get it its busy but sometimes, banfield should make arrangements to check pets and support and care them. Thankfully we went to another vet other than banfield the very next day and got him treated. If we had waited for 2 weeks my dog would have developed Pneumonia and gotten worse

Con artists I brought my dog to Banfield and had the wellness plan for the last 3 years. Last October my debit card the payments were attached to was compromised. I got a new card and forgot all about notifying Banfield. We never received a phone call, email, alert on my Banfield account... nothing. No notifications, until one day we received a letter in the mail my name had gone to collections!!! 500.00 bill. I was so shocked and embarrassed! We called to pay it right away. The next day I called the Banfield I take my pet to, they couldn’t do anything for me. So I called another number I found for their care center. When I asked why the amount it was so high I was told because they charged me from October to April. (It’s only March) and they closed my account. Their reasoning was they charge for the remainder of the contract and close your account. I was told I can open another wellness plan but would receive no credit. (So I payed for March and April, now have to open another plan and pay for March and April again?????) seriously!!!!. I totally understand the missed payment was my fault but to be told on the phone 3 letters were sent, that was a complete lie. The first notification we received was from collections and that is extremely sad for a business to operate that way. The staff was fantastic and I was so shocked and saddened to see the place run this way. The customer service line was very rude and for that I will not bring my pet back here.

I'm a new dog owner and was recommended to Banfield Pet Hospital by the place I rescued my dog from. They were nice but this review is about their Wellness Plan. This plan is geared to help out with costs of exams, shots, and office visits. It DOES NOT cover all costs. I opted in for it because I did not want to pay out of pocket for everything. $63/month even if I'm not taking my dog to the vet each month. I decided to switch vets because I heard other things about other vets, so I decided to cancel the plan. I was NOT told I could not cancel at anytime and it was a yearly plan. When I went to go cancel, they told me I could cancel but would have to pay for the services I used. $600 I would have to pay to cancel or I could keep paying the $63 each month until it runs out. Be aware that if you opted in for this plan, you cannot cancel anytime. Plus it does not cover everything so either way, you're paying out of pocket each time you go to Banfield even with paying monthly for this scam plan.

I had scheduled this drop off visit nearly a month in advance. During the time before the appointment, I had scheduled an orthopedic surgery for Rose at OSVS for 3/25/21. Since this would be the last vet appointment before her surgery, I wanted to make sure the doctor knew she was going for the surgery, and to make notes of her current status so we could compare after the surgery. The vet tech that checked us in just brushed this off. Then I was notified that the doctor Rose was supposed to see was in surgery for the morning and was told it would be ‘longer than usual.’ ‘Usually’ a visit takes barely an hour. This visit took 6 hours. 6 hours that I waited in my car with no updates. It wasn’t until I went in around 1pm and sat in the waiting room, the same vet tech who checked us in saw me and asked if I was just waiting to check out/pick up. I said yes but that I also had not received a call from the doctor yet. He told me he would check on the situation, which I appreciated. He returned not even 2 minutes later, stating that the vet Rose was supposed to see had just gotten out of surgery and would be with Rose shortly. I said okay and continued to wait. Not even 2-3 minutes passes and he magically appears with Rose, who was shaken and nervous from what I can only imagine was being in a kennel for 5+ hours around other loud and nervous dogs. He stated “doctor said she looks good!” Still no call from the vet. We checked out and headed home, frustrated and anxious. Today I received the offer to fill out a survey about my experience, and I would like to say... still no call from the vet and a whole lotta nothing on her medical report from yesterday. I’m starting to wonder if she was ever actually seen. When I was asked to give an explanation the person on the phone turned the situation around on ME for not setting aside enough time for my animal to be seen, who I would assume is an HR rep. Months earlier she was prescribed a pain medication for her deformed legs that she did not even need. When given the correct disease she began pooping a lot of blood. Very dissatisfied and disappointed. DO NOT LET THESE PEOPLE TOUCH YOUR ANIMAL EVER. You will 100% regret it.

Customer service at Banfield in Albany, CA is rude and unprofessional. The people who help manage and answers the phone are rude and inappropriate. Instead of helping customers solve their pets problems, she attacks customers and makes them feel uncomfortable.

Please do not take your pet to the Banfield Pet Hospital. My 15 week old puppy was seen there once. He was up to date on all of his shots prior to the visit but he needed one more DAPP, a Rabies and a Bordetella vaccine. PetSmart gave me a coupon for a Free visit there so I figured that I would give them a try. What a NIGHTMARE!!! Although I provided them with puppy records including: breeder birth date, bill of sale and shot records they MADE UP a random birthday that made him younger (13 weeks) in order to try and sell more services. The false birth date that they made up meant puppy would need more visits at $49.00 dollars and more vaccinations around $35.00 dollars each. They wanted me to purchase heart-worm medicines from them and when I declined and asked for the prescription to be written Doctors said OK but they would not write it. Braden repeatedly stated that they would not write the prescription until I brought my dog back in 2 weeks for a DAPP booster. A booster shot that my 15 week old puppy did not need since he had already had FOUR prior to the one that he received at Banfield that day making 5 of the DAPP shots administered in 15 weeks AS PER Vet recommendations. Which explains why Braden LIED on the puppies paperwork to make him 13 weeks. Meaning he would need another shot if that age. When I asked Braden to correct the paperwork he was flip and said those other shots my puppy received do not matter and people make mistakes. He NEVER totally corrected the paperwork. Causing further problems. The Doctor that I spoke with at Banfield was Dr. Kennedy I believe and he was only interested in selling insurance plans and the add on services not my pet or his needs. I requested a Bordetella vaccination they gave my puppy the nasal spray. Who knows if they even vaccinated my puppy at all. Covid is the best thing that could have happened for a DISHONEST clinic like Banfield; they get to lie and cheat without you being able to watch since they do not allow you in the premises. When I called back to complain, Braden gets back on the phone and claims that he has no boss; he is in charge. I have called their corporate office several times and was given a case number and no one has replied. PLEASE do yourself and your beloved pet a favor stay the HECK away from Banfield Pet Hospitals. Not worth the risks or the trouble. UPDATE: After nearly TWO WEEKS a Doctor out of the Ohio Banfield finally Followed-up. She did not appear to be to interested in my Overall complaint, but she did have Braden issue credit, I pray that she spoke to him regarding the under handed practices going on at their location as well. Needless to say I will not be returning and I do not recommend.

My dog had Banfield health plan since 2 months old. I did everything for her (a golden retriever) with Banfield, never had a problem and I was happy to have them. 2 weeks ago my dog suddenly passed overnight, she was only 6 years old and no previous problems. I called them and took her there. FIRST, still over the phone, I asked if there was anyway to figure out what happened to her and the receptionist said NO. She offered me the cremation service and a paw print that I immediately accepted both. When I got there they took my dog and I asked her to make sure I would have the paw print and she said yes. That was on a Saturday morning, I was having a really hard time to move on, especially not knowing what happened. On Thursday, I called them again to ask if she was sure they don’t have a necropsy service, and the other attendant right away said they offer this service. I asked if I still had time to get it done and after talking to the vet, she said yes but the result could be unknown because she was in a freezer since Saturday. So, WHY they didn’t offer me that service when I asked if there was anyway to figure out what happened??? Since she was actually able the find that out, I didn’t make a big deal of it. Later on, when the attendant called me to let me know the ashes were back and ready for pick up, I asked about the paw print and SHE COULDN’D FIND IT! They didn’t order that, even though I said yes over the phone when she offered me, and later when I asked about it to double check. I asked her how the hell I would now have this special memory from her, and off course she was speechless. How could they be so unprofessional and ruin the last little thing I was waiting for? Now, I’m withdrawing my other dog from them. They clearly don’t care about a pet parent’s feeling when we most need them.

In summary, I am absolutely thrilled that I have canceled my membership with Banfield. Last week the staff called me to schedule an appointment since my membership was ending soon. I scheduled the appointment, little did I know nothing was covered on my plan. The staff provided me miscommunication. This appointment was extremely inconvenient for me but wanted to come in since the staff told me I was able to update all of his shots before my plan was over. I was extremely frustrated with the rude front staff members. I received a phone call from the manager after leaving my dog there, after arriving home I had to turn right back around and pick up my dog. I will never step foot in a Banfield hospital again and will never ever recommend this business to a friend.