Bamboo InsuranceReviews of bambooinsurance.com

I was so pleased to speak with one of your representatives. Lately I have been given the run around on hold for over an hr with other companies and was not expecting the fast response. I received what I was looking while still on the phone with the representative, I was so pleased with the professionalism and the amount of time spent in the phone, which was less than 10 minutes.

Horrible customer service. Their website is useless. I emailed them two months ago asking them to correct my email address. No reply and email continues to go to my wife's email address. Besides that, they blended my middle and last names into a single last name. No one responds to customer service email requests. I recently paid my whole year homeowners premium by credit card. The funds were transferred a month ago. Yesterday, my wife gets a message that the account on which payment was drawn is closed. Wrong -- they received full payment over a month ago. Bamboo insurance is a clown show. I'll be switching insureres at the first opportunity.

I called customer service to get a copy of my declarations pages because I couldn't find mine. I reached a live person QUICKLY and they were able to send me what I needed via email. Everything took maybe 15 minutes - very efficient and very much appreciated.

Once I was able to talk to a person, they did a fantastic job, answering my questions and providing information I requested. Only 4 stars because there client website is very difficult to navigate, required a new password each time I tried to get into my account, and when I was able to get in the one time, did not have the policy there - only parts of the policy. It would be nice to know if they received my annual payment, when they got it, instead of sending me an automated message on the day it was due to say I could make a payment online. The site is not consumer friendly, or helpful, but if you talk to a person, you can get what you need. In this situation, however, it was a Friday, they were closed, it was the day the payment was due (which was sent in ample time, and they did receive it in advance), but I had to wait till Monday (never a good time to call any M-F business), and the payment would have been late at that point. I think they can do better.

Couldn't reach my agent wat a DH, so much for a simple call back, called 2x! Anyway, called directly to bamboo so much easier, only wish they would have a automatic call back like PG&E. Ir does get busy. So simple got a real person, following my 3 minute change, and done! That's how its supposed to be!! COUSTOMER SERVICE! not a stupid computer. Good job.

Excellent customer service in resolving the issue.

The staff were very courteous and extremely helpful. They handled my request promptly. Made my experience with the customer service and bamboo a pleasant one.

I worked with Thomas Sucigran who not only called me back when we were disconnected, but promptly took care of what I needed AND was cheerful and professional throughout the transaction. Thank you Thomas!