Five stars for fast delivery
Five stars for fast delivery. Ordered the silk eye mask. Very poor quality. Not worth £80 at all.
By nicola R.
Monday, November 2, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
61 reviews
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Weighted blankets help adults and children calm anxiety, sleep better, and feel more at ease. Baloo weighted blankets for adults are made with breathable premium cotton for all seasons. In weights of 12lb, 15lbs and 20lbs, they are perfect for adults, teens,...
Baloo Living (balooliving.com) has 61 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
61 approved reviews, newest moderated first
Five stars for fast delivery. Ordered the silk eye mask. Very poor quality. Not worth £80 at all.
By nicola R.
The blanket is probably alright, but the shipping issues (other reviews mention them too) make the purchase not worthwhile. My order arrived late and both Baloo (frustrating!) and the shipper disclaimed any responsibility. They even claimed that the weather was to blame when the product was loaded onto the truck (in my city) on time on a perfectly sunny day.. it just spent the time riding around rather than being delivered.
By Alex
Response from Baloo Living· Feb 28, 2025
Hi Alex, we're really sorry for the disappointment. While the order was shipped on time, UPS confirmed a 1-day delay due to weather which was beyond our control. We offered a complimentary return label, and we do try our best as a small business to take care of each customer. Unfortunately, there are times when weather and external realities cause delays. We do have an excellent on-time shipping rate, all orders placed by noon EST, Mon-Friday, are shipped out the same day from Houston, with UPS for reliable tracking and delivery. Thank you for your feedback, and we are very sorry that the shipment could not arrive to you in two days as was needed.
Recently purchased the 9kg weighted comforter and I couldn't be happier. Have spent a lot of money on different weighted blankets, sleep aids etc and this has genuinely significantly improved my sleep. Whilst it might be a little on the more expensive side it is more than worth the price. If you're debating a weighted blanket purchase, just go with this one. Happily highly recommend.
By Darren K.
Response from Baloo Living· Feb 21, 2025
Thank you so much for the feedback, it is always wonderful to hear that the blanket is helping and making a difference, and that the quality is well received.
Absolutely love my weighted blanket from Baloo! My fiancé has taken over mine so now I need to purchase one for him
By Courtney L.
Response from Baloo Living· Feb 21, 2025
<3 Thank you so much for posting!
was in the midst of paying for an item via paypal, only to realise that the price then suddenly changed to add on £78 postage - no way! be beware before you hit "confirm order"
By customer
Response from Baloo Living· Jun 20, 2023
We're so sorry you had this surprise! We do calculate duties and shipping at checkout on our website, the reason for this is so the item doesn't arrive with a customs invoice attached - our hope is to make all costs associated with your purchase as clear and upfront at the time of checkout as possible! It sounds like that was not clear in your case and for that, we are very sorry. We will investigate and see if we can replicate this issue. Thank you for sharing your feedback and experience so we can improve. Warmly, Team Baloo
Fantastic food great value for money I fully recommend 👌
By Ian R.
I purchased a white weighted throw from Baloo Living. When it first arrived, I was impressed by the high quality packaging, and beautiful blanket. It looked well made with soft cotton fabric. I have never tried a weighted blanket previously, but was keen to try it, in the hope it would improve my sleep quality. After giving it a try on multiple occasions, I found it disturbed my sleep. It was difficult to move about or turn over in the night due to the weight. Also, I’ve just been advised to not have weight on my chest, due to a medical condition, which makes using the blanket difficult. So I decided, that unfortunately, I would have to return the blanket. I contacted Baloo to arrange a return (why don’t they just make life easier for the customer, and include a free return label???), and they emailed a few options, including offering approx half the money back in the form of store credit and to keep the blanket; or to return the blanket and they will issue a return postage label, but take £12.50 off the refund to cover the return. I’ve opted for the return, but five days later, haven’t heard back from them, so have no way of progressing the return. When emailing on 21 Feb, to chase a response on the return, I did not receive an automated response letting me know it’s Presidents Day in US that day (despite what Baloo’s response says below). I must say, I am really not impressed that they make it so difficult to return. For a premium brand such as Baloo Living, I would expect them to take care of their customers, and include free returns, that are no quibble and easy to initiate. It’s clear, they really don’t want you to return your blanket. I was truly hoping to love my weighted blanket and for it to make a positive impact on my sleep, but it sadly wasn’t the case. But I am left with a bad taste in my mouth after experiencing how difficult it is to return the blanket. I’m a UK customer, so I don’t know if this makes a difference. But I have sent numerous emails, and still no return label; this has taken up a huge amount of my time and energy, and resentfully, I will have to pay £12.50, for the privilege of this hideous returns experience. When Baloo did finally issue the return; they refunded the incorrect amount; hence more emails on my part to resolve AGAIN. I would suggest you are cautious ordering from this company unless you are certain these blankets will work for you.
By Chloe K.
Response from Baloo Living· Mar 16, 2023
Dear Chloe, We want to thank you for taking the time to write this review! We truly appreciate it, and we are sorry the blanket didn't work for you. On Thursday 16th of February, we replied to your first email with the return options. As it was informed by the auto-response you received when first contacting us, our business hours are Mon- Fri 9 AM to 4 PM EDT. Your answer requesting the return label was sent on Saturday 18th of February and we didn't receive it until we were back at the office on Tuesday 21st, as we were closed on Monday 20th, in observance of the President's Day holiday in the US. This was informed to you by our auto-response email, which you sent to [email protected] on Monday 20th. On Tuesday, our representative informed you we were having trouble with our internal system that generates the return label, and she emailed you the return label + authorization form on Wednesday 22nd of February. The return policy on our website states that all returns will have a shipping cost of the product withheld, in this case £12.50, and it's always informed to the customer when they contact us to initiate a return. We are sorry your experience with Baloo was not satisfactory and we will share this feedback with our team. Please know our team does review all feedback and information. So we really do appreciate you taking the time to put this together.
Bought the king size but seems too small, not sure which way around it's supposed to go on the bed as both ways isn't ideal. It's also very expensive and I get that it's natural materials but it does seem quite excessive for what it is.
By Henley B.
Response from Baloo Living· Nov 23, 2021
Hi Henley, We are very sorry to hear about your experience with the blanket. The king size weighted blankets are designed to fit the top of the bed without overhang and act as a weighted layer in your bedding, while the weighted comforters are designed to fit the bed with generous overhang. We have a generous return policy so if you'd like to contact customer service we can help you with a refund or exchange! Warmly, Team Baloo