BalloonPlanet.comReviews of balloonplanet.com

I ordered a 60" standing flamingo balloon as a birthday surprise for delivery to Sandy, Utah. It wasn't cheap, and the delivery fee alone was over $30. What was delivered was a crummy bunch of 3 latex balloons and one small mylar flamingo balloon. I wouldn't have known if I hadn't requested a photo from the recipient a few days later, because I was surprised that he didn't respond in a way I would have expected. My order confirmation was for the correct item, and I received an email stating my order was delivered. It was NOT what I ordered, and there was no communication about a substitution. AFTER I found out they had sent a shoddy substitute and complained, they offered to send the correct item -- and they did, and it was awesome. But they wouldn't have done this without my following up to find out that they delivered a cheap substitute. Even an explanation of what had happened would have helped, but instead, I felt tricked. It wasn't the birthday surprise I had wanted to send -- for years I've taken care to send something special and this year was disappointing to me. So, beware.

We ordered a very expensive balloon arch for a combined graduation/birthday. The delivery window was 10-2pm. Our guests were arriving at 3pm, so we thought this would be ok (we hoped to surprise them). The person delivering called me at 230 to say she was running late. She set it up and luckily our guests were late, so everything was set up and done by 3:15. But by the next morning, the arch was on the ground, with about 1/2 of the balloons deflated. We thought it would be something we could keep on the front lawn for at least 72 hours. We tried contacting the company several times and never heard back. We felt we should have received a partial credit since it was over $600 and was not anything close to what we expected.