BalfourReviews of balfour.com

Balfour lies. They lied about receiving my payment. They lost my payment. They lied about delivery date———three times. They truly hate the military, especially West Point, as they continue to lie to me and I still don’t have my ring. Every time I ask them when it will be ready they say,”Your ring is the next one up so you should have it in less than a month.” That last one was a lie told to me three times. They hire people who neither speak English nor understand English. I’m writing this review after being lied to from 1 February 2025 to 29 October 2025 as I still don’t have my ring!! They don’t care and never will care because they own you!!!

If zero was an option it would be zero. I have had to replace ring 2x in 9 years, absolutely terrible quality, service is worse.

Balfour changed how they "interpret" their warranty without anything in writing, saying all previous covered repairs must have been a "courtesy" which is documented not true. They also said my covered ring was irreplaceable and had to be melted down, whereas multiple other jewelers said it was repairable without melting down and at a fraction of the cost. I asked Balfour to confirm these issues with their legal team and their craftsman of which they didn't and continued spouting completely lies out of seemingly cooperate greed and negligence. Horrendous experience; avoid balfour rings *at all costs*.

I ordered a school ring from Balfour. I had been saving for it for many years. When it arrived I couldn’t believe how hideous it is. The bulldog (mascot of the school) is just an indistinguishable blob of metal. They abbreviated my degree incorrectly (I have a PhD but they put PHD which is absolutely incorrect). The metal top is definitely not the 14K gold of the rest of the ring and looks cheat and doesn’t even sit flush with the ring. I called customer service and they basically said, “sorry nothing we can do for you) I can’t imagine wearing this ring and it cost $1400. I filled a complaint with BBB and I’m looking in to other methods of trying to get this resolved.

I don't recommend this company. They charge for "retouching" and they don't retouch and when you call to adjust or some sort of resolution they say "we did it" and you can clearly see they didn't. DO NO USE OR ORDER!

I have placed an order for a university class ring and paid 2185 dollars which was way overpriced for the gold content and they emailed me that they cannot put the degree and graduation year on the ring so I cancelled the order and requested a full refund and it’s already been 2 weeks and NO refund was given to me . So now I am out of the 2185 dollars and NO class ring . This company is a fraud and they stole my money and refuse to refund me even the order was cancelled within a few days . Avoid this company and I do NOT recommend it at all and not even to my enemies . I am still waiting for a refund and every time that I call their customer service I get false information and the run around

Balfour has the worst service right now. My nephew ring order was submitted 4 months ago, and it's still not here. Balfour has given 4 different dates and reason for delay.They are not responding to my sis. they are blaming their mexico plant. they had issues with graduation stuff getting through custom. it used to be a good company. leadership not good.