Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
550 reviews
Baleaf SportsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Baleaf is a contemporary activewear brand that caters to those who enjoy dabbling in fitness trends but don't want to keep stockpiling gear for each activity they engage in.
Baleaf Sports (baleaf.com) has 550 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
550 approved reviews, newest moderated first
I love these top and capris. Don’t cling cool slimmer looking.
By Carolyn S.
Response from Baleaf Sports· Sep 2, 2026
Thank you so much for your wonderful feedback! We’re thrilled to hear that you love the top and capris and that you’re enjoying their cool, comfortable feel and flattering fit. 💙 We truly appreciate you choosing BALEAF and taking the time to share your experience. We hope you continue to enjoy your favorites!
Baleaf has horrible customer service. Their items run small, so it is difficult to determine the correct size. They allow 30 days for returns, but require that you submit a request, which must be approved a few days later (sometimes requiring photos). There is not an easy was to reach them by phone, though they may call the customer for details. They charge $5 for every returned item! There are other places to purchase items that are more consumer friendly.
By Ann
Response from Baleaf Sports· Sep 1, 2026
We’re truly sorry to hear about your experience and apologize that our return process and customer service did not meet your expectations. We understand how frustrating it can be when sizing is difficult to determine and the return process takes longer than expected. For sizing, we recommend carefully checking the size chart on each product page before ordering. If you are between sizes or prefer a more comfortable fit, we generally recommend sizing up. We’d also like to clarify a few points about our return process: After you submit a return request, our team reviews it within 1–3 business days. Once approved, you’ll receive an email with your RMA barcode and UPS return label. A photo may be requested depending on the selected return reason, particularly when the request involves a quality issue, so our team can properly review the concern. We also offer several ways to contact our customer support team, including email, live chat, and phone support. You can find more information about our contact options here: https://www.baleaf.com/pages/contact-us Regarding the $5 return fee, this is a per-item return shipping fee that helps cover the cost of return shipping and processing. We sincerely appreciate you sharing your concerns. To help make things right and assist you further, please contact us at [email protected] with your order details. Our team will be happy to look into your experience and see how we can help. Thank you again for your honest feedback. We’ll continue working to improve our sizing information, return process, and customer service experience. 💙
I have not received my order. The tracking number they gave for shipping with usps was the order number, so I can’t track not track it. I have reached out to the company and have had no response.
By Nina W.
Response from Baleaf Sports· Aug 30, 2026
Hi Nina, we're truly sorry to hear about your experience and completely understand your concern. We want to assure you that we've been actively working to assist you. We responded to your email on Friday, August 28, and have also sent a follow-up to make sure you have the latest update regarding your order. When you have a moment, please check your inbox, as well as your spam or junk folder, in case our emails were filtered there. We're committed to resolving this for you and are ready to continue assisting as soon as we hear back from you. Your satisfaction is very important to us, and we sincerely appreciate the opportunity to make this right. 💙
I ordered two pairs of travel pants on July 31 and merchandise arrived a few days later. I was not comfortable with the length and decided to return the items. It took two days for approval of my request and I finally received the return label. Followed instructions to return via UPS, strangely the address was the same as Amazon in Shepardsville KY. Tracking showed it was delivered on Aug. 11 by Amazon, but they don’t have any record of this transaction. When I called customer service number on company website, no answer but shortly thereafter I had a voicemail from “Joe” at Valley Sports (no such company) with a Detroit area number which is the number on the company website, informing me to send an email to a fake email address for assistance. To date, I have not had contact with this business and assume their website has been hacked. Filed a fraud complaint with my credit company and am awaiting the result of their investigation. DON’T ORDER FROM BAELEF SPORTS WEBSITE!!!
By Karin
Response from Baleaf Sports· Aug 27, 2026
We’re truly sorry to hear about your experience and understand why the situation has caused concern and frustration. We sincerely apologize for the confusion surrounding your return and for the difficulty you experienced when trying to reach our customer service team. We take your concerns regarding the return address, tracking information, and communication you received very seriously. We understand how unsettling this must have been, especially when you were simply trying to return your items. We appreciate you taking the time to share this feedback. We’re sorry that your experience did not meet the level of service we strive to provide, and we hope we can have the opportunity to address your concerns and make this right.
The return process is burdensome and customer service is seemingly non existent. I received a return approval email indicating another email would follow with return instructions. No such email has come. I have sent 2 follow up emails to Baleaf that have been unanswered. I then called Customer Service but got a recording saying all agents are busy and asking me to leave my contact information. Reached out again via online chat feature - but also received no reply/response. I have been working on this for more than a week now. It is a frustrating and disappointing experience!
By Nan W.
Response from Baleaf Sports· Aug 19, 2026
Hi Nan, Thank you for sharing your experience with us. We sincerely apologize for the frustration and inconvenience you experienced while trying to complete your return. We completely understand how discouraging it must have been to follow up multiple times and still not receive the assistance you needed. Since you use Gmail, it is possible that the return instructions email sent directly by our Customer Support team was filtered into your Spam or Promotions folder. The automated return approval emails are sent through a separate system, so they may not be affected by the same filtering. If you are still unable to locate the return instructions, you can access and download your return label directly through our Return Center: https://www.baleaf.com/apps/17TRACK/returnpage Please enter your order number, including “#baleaf,” along with the email address used for the order, then click “Find your order.” You should then be able to access and download your return label. We also understand that you had already made several attempts to reach us, and we are truly sorry that you were left without a response. Although we were unable to reach you at the callback number provided, we continued working to assist you through another channel and were able to resolve the issue for you. We hope everything is now taken care of and that you’re feeling better about your experience with us. Thank you again for your patience and for giving us the opportunity to make this right.
I returned items and never got a refund! Be careful ordering from them, I will NOT order again!
By Debbie
Response from Baleaf Sports· Aug 14, 2026
We’re truly sorry to hear about your experience. We sincerely apologize for the delay with your refund and understand how frustrating and disappointing this must have been. Your feedback is very important to us, and we’d appreciate the opportunity to look into this and make things right. We’ve sent you a private message so we can assist you further. Thank you for bringing this to our attention.
I ordered three pairs of pants in the same size as a pair I purchased a few years ago, which I loved. I wanted more in different colors. However, when I received the pants, shipped in two separate orders, they were significantly larger than my original pair, despite being labeled as the same size. I notified Baleaf about the issue and indicated that I needed to return the pants. Jenelyn offered me the option to order a smaller size, but I didn’t want to risk receiving more mis-sized pants. I emailed Jenelyn to express my decision to return the items. In response, Joel informed me that I would be charged $5 per pair to return the items. This came as a surprise, as there was no mention of this charge during the purchase process. I also learned from other reviews that I didn't need to buy the "Worry-Free Purchase Coverage," which was automatically added to my order. I have contacted the company several times about my refund, as UPS indicated that they received the returned pants two days after I mailed them. It has now been three weeks since they received the items, and no refund has been processed. I am beyond angry and frustrated with this company. I keep receiving AI-generated messages in response to my inquiries stating that my return is pending. While I loved my first pair of pants from Baleaf, this experience has soured my opinion of the company. I will not be purchasing anything else from them! Their refund process is absurd, and their product sizing is inconsistent. Buyer beware!
By A. E.
Response from Baleaf Sports· Jul 30, 2026
We're sincerely sorry for the frustration you've experienced. We understand how disappointing it was to receive pants that fit differently from your previous purchase and to encounter delays with your return and refund. We'd like to clarify that Worry-Free Purchase Coverage provides protection for shipping and delivery issues only and does not include free returns https://www.seel.com/worry-free-delivery . Our return policy also states that returns due to size, fit, or personal preference are subject to a $5 return shipping fee per item when using our prepaid UPS label https://www.baleaf.com/pages/return-policy Upon checking our records, we were unable to find any email from you regarding your return or refund after your return request was submitted. We've sent you a message with an update and would be happy to continue assisting you there. We sincerely apologize again for your experience and appreciate your feedback.
Baleaf373932 Was ordered around July 1. I was advised that it shipped. On 7/10 I received an email saying it was on the way. When I check tracking, I was advised that it hasn’t shipped. This is not the way to do business. Is it a scam? Why am I not getting an update? UPDATE: I asked for a refund since there was no other reasonable offer. However, they have gone silent. This is an unethical company.
By Mary S.
Response from Baleaf Sports· Jul 29, 2026
We're sincerely sorry for the confusion and delay with your order. We want to assure you that this is not a scam. Unfortunately, the item you ordered is currently out of stock, which has delayed the shipment. We've sent you a private message with several options to help resolve this, and we'd appreciate it if you could let us know which one you prefer. We truly value your support and hope to make this right. Thank you for your patience and understanding.
