Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
12 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Baitnhook - Wholesale Discount Fishing Outfitter. We sell the best fishing equipment such as Penn International, Shimano, Daiwa, Fin-Nor and Abu Garcia.
Baitnhook (baitnhook.net) has 12 customer reviews on The Fair Hearing, with an average rating of 3.1 out of 5.
12 approved reviews, newest moderated first
I ordered a rod 5 weeks ago, of which I still haven't received. I've been told 3 times that "backordered, a shipment is coming in tomorrow, and will ship tomorrow". Outright lie?? who knows?? Will never order from them again, nor do I recommend anyone else do so. Worse online buying experience I've ever had.
By Ethan N.
The hotline just goes straight into the voice mail. They don't even reply to emails for several days. Sometimes they don't even address the questions. Not the cheapest around. You can find a better deal on eBay with free shipping.
By zviivz
Called up same day and picked up my order that evening, they even threw free line for the 2 Abu Garica reels I bought, will buy again. Heard about this company through 3 of my friends who order often. We are all fishing fanastics
By Henry B.
Granted, the prices are lower, but this is a two-bit operation with terrible customer service. I returned a reel for exchange, and after three months and three failed attempts to ship me my exchange I was forced to get my credit card company involved (ended up canceling the order altogether). I mean, how can you assure a customer a package will arrive a certain day, even send a UPS tracking number, and then forget to deliver the package to UPS? Like I said, this company is likely run by one or two guys, probably out of their garage, so good luck if your initial order has any problems.
By F. R.
