BAI Embroidery MachineReviews of bai.store

I couldn't be happier with my Bai Vision embroidery machine and, even more importantly, their outstanding customer service. Every time I've had a question or run into a problem, their support team has been quick to respond, patient, and incredibly knowledgeable. They don't just give you an answer—they take the time to make sure you fully understand and get your machine running properly. It's refreshing to work with a company that truly stands behind its products and cares about its customers' success. Their willingness to help has made learning and using my machine so much easier and more enjoyable. If you're considering a Bai Vision embroidery machine, I highly recommend them. The combination of a great machine and exceptional customer support makes it a fantastic investment!

Excellent customer support! I purchased and received my Bai machine in May and have been slow starting it up. After a few trials I reached out to support. They were able to walk me through some issues and I got it working!! I’m thankful for the videos and photos support sent for me to troubleshoot my error.

My wife and I purchased a BAI Mirror 1501 embroidery machine in May of last year. This is our experience from purchasing from country overseas. Back in March of 2025 we decided to dabble in the commeriacal side of Embroidery. After many months of research and speaking with many sales people we decided to deal with Amy Wang for the BAI Purchasing group. Amy checked off all the boxes for some one we wanted to deal with. My wife and I were very nervous about making a purchase of this size to an overseas company. We come from a small town in Canada so this was a very big deal for us. Amy reassured us that this was legit. She had us research the BAI sites to help us check out what the BAI group was all about. After several weeks we decided on thec BAI MIRROR 1501 embroidery machine. Now it was time to figure out how we can make a transfer of the funds. With my research I new that the machine was already in Ontario Canada so that was step one. We then went to our local bank to ask how we could do the transaction through our bank. My manager needed some information from Amy to be able to transfer the funds. We contacted Amy and within two days she had the info that was needed. My bank manager also did some research and gave us the green light to make the deal. With in 8 days of the sale we had our first BAI commercial embroidery machine. Amy kept us up dated as to when we should expect to receive the machine. Once that was all said and done Amy set us up with Leo Wang. Leo is an Engineer for the Bai group. Leo is a God send. From the first time I hit the start button to today when I was uncertain of something, he has helped us out. He also has embroidery experience and is very knowledgeable of the craft. As this is a long way from my single kneedle machine to 15 needles and just doing things for small fairs, family and friends to now where it is a full fledged business. In closing all I can say is that if your looking at purchasing a commercial embroidery machine give the BAI group a good look at. They treat us like family. The machine are solid. If your just starting out this is definitely a great machine. The tech support is definitely number 1. Thank you for your time. Enjoy your new BAI embroidery machine. Steven and Greta

We were brand new to embroidery. We knew it was the next step for us, and given the many different brands, we did a lot of research before deciding to purchase our Bai Mirror. Even though buying our BAI machine felt like a leap of faith, the team at bai.store eased our decision from the start. Their communication before purchase was excellent; they answered all of our questions and never rushed us. Once the machine arrived, their after-sales team really came through. They walked us through setup, answered tons of questions, and made sure we were comfortable before releasing us into the wild so to speak. As with any new equipment or software or combination of the two, there will always be questions and sometimes problems will arise. Recently we ran into an issue where we kept breaking needles while trying to stitch out puff hats. Support responded quickly, diagnosed the issue, and walked us through the solution. We made some changes and we were back up and running perfectly! This is where, in my opinion Bai shines. Anytime I have a problem or question and reach out, I promptly get a response. They are always very polite. They communicate well and are very patient with me as we work through whatever situation I’m referencing at the time. That kind of support makes a huge difference in not only getting up and running, but also allows us to continue with confidence, knowing we have a phenomenal support team standing behind us. The Mirror was our first venture into embroidery and with the quality of the machine as well as the amazing support team, we’re confident not only that we will continue growing our business but that we will add another machine in the future. We HIGHLY recommend BAI to everyone, whether you are just starting out in embroidery or you’re a seasoned pro, you cannot go wrong!! Thank you Bai Team for all that you do!! We truly value you!!

I’ve been very happy with my BAI embroidery machine. It’s been a true workhorse and has handled heavy production without letting me down. What really stands out, though, is the tech support. I needed assistance, they’ve been responsive, knowledgeable, and genuinely committed to helping me get back up and running quickly. Great customer service combined with a reliable machine makes this an easy recommendation.

You get a dedicated support team (I’ve been with them a year now)! Need I say more??? My help has come from Amy Wang and the most knowledgeable Luke Ren! Ask for them, words can’t describe how amazing they are! My experience with BAI has been incredible from the very beginning. The shopping experience was smooth, but what has truly set BAI apart is their amazing sales and after-sales support team. Whenever I’ve had a question or experienced an issue with my machine, their team has been prompt, patient, and incredibly helpful. Most recently, I experienced a “No Needle” error with my machine, and the support team quickly helped me resolve the issue. They provided excellent YouTube videos that clearly walked me through the troubleshooting process and helped me get my machine back up and running quickly. The videos were easy to follow and incredibly helpful! As a creator and business owner, having a reliable machine is important, but knowing there is an incredible support team behind that machine makes all the difference. I genuinely tell other companies that they should model their customer support after BAI because their team is truly one of the best! I’m grateful for the support I’ve received and very happy with my decision to choose BAI. I highly recommend them to other creators and business owners looking for not only a great embroidery machine, but also an exceptional team that stands behind their products!

I LOVE my BAI machine! It’s been so great learning everything about it. The support from BAI is phenomenal!! Luke Ren is so helpful and knowledgeable about the machine and really makes maintaining and learning new skills a breeze. I just purchased the BAI shoe embroidery adapter and can’t wait to try it out.

I purchased by Bai about 3 months ago. The machine works like a dream! The customer service from Leo and Luke has been amazing. They are always there to answer questions, provide support and help with everything. Awesome team!!!!