Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,656 reviews
Badlands RanchSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded by actress and animal activist Katherine Heigl, we create products made with some of the healthiest foods on Earth — like premium, hearty beef from suppliers who care about the humane treatment of animals, as well as hand-selected superfoods for canine health. We also make it a priority to employ safe, responsible cooking practices by slow-cooking and air-drying our dog food to ensure maximum freshness and nutritional content. It’s all the good stuff your dog needs to thrive, with none of the bad. Named for her ranch in Utah where the Heigl Family rescues animals, Badlands Ranch stands for treating every dog with love and respect. That’s why it is a proud sponsor of the Jason Debus Heigl Foundation and its rescue efforts, medical care, obedience training, and placement of dogs in happy, loving homes. With every purchase of a Badlands Ranch product, you’re not just helping your dog achieve a healthier life… you’re helping another dog in need find a forever home.
Badlands Ranch (badlandsranch.com) has 2,656 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 121 reviews with 1 star · Clear filters
While there food is great & ppl who answer phone are nice. I constantly have an issue w/ getting my food from delayed days to courier not delivering to my house. Me & my friends have the same issue not just me. I’ve complained so many times & no fix. The CEO seems not to care for some reason. Very dissatisfied customer
By Richard B.
We have had a terrible experience with Badlands, unfortunately. We were very excited for this product. The orders were too small and extremely expensive but we were willing to pay because it felt like the healthiest option for our pup. We adjusted our orders to increase the amount and shrink the days between deliveries. Orders just stopped being delivered, stating that they were shipped and then just disappeared. We had to supplement with Amazon orders for over a month at over $100 a bag each time while we waited, and the only customer service offered was a 30% refund and to try shipping again. I have since cancelled my membership and will NOT be recommending this to anyone. What a disappointment.
By Lauren C.
I don't really have a beef so to speak with the dog food itself, but the customer service to try and stop anything is next to trying to stop AOL. I got hung up, then the phone was "busy"....I had stopped my subscription but it kept going. Finally I got on a live chat and that *hopefully* is going to work.
By Becky W.
Response from Badlands Ranch· Nov 8, 2024
Hello Becky. My name is Paige, I am with Badlands Ranch. I would like to apologize on behalf of Badlands Ranch for your customer service experience. We hold our agents to high standards and we regret that you did not receive the service you deserve. I would like to escalate your review to our Customer Relations Team so an agent can provide you with personalized care and ensure your subscription is canceled. Please email me at [email protected]. I look forward to hearing from you soon. Have a nice day.
I tried to skip a subscription since I still had 9 un-opened bags of food. One of my dogs passed due to cancer, so I was not going thru the food as quickly. I tried to skip this order, and the site had a 'error' and did not allow me to skip. I tried to cancel and the site had an 'error' and would not allow me to cancel. I emailed them with my subscription number and asked them to cancel. Not only did they not reply or cancel, they went ahead and shipped anyhow. I am so pissed with this company. Kathy Heigl is a thief and should not be trusted. I cannot express enough how dishonest this company is. Do not trust them, they will rip you off.
By Charles
Response from Badlands Ranch· Oct 28, 2024
Hello Charles. My name is Paige, I am with Badlands Ranch. I deeply apologize for any inconvenience you have experienced. We hold our agents to high standards and we regret that you did not receive the service you deserve. I would like to escalate your review to our Customer Relations Team, so that an agent may provide you with personalized care and ensure your subscription is canceled. Please email me at [email protected]. I look forward to hearing from you soon. Have a nice day.
Just purchased six bags of this dog food. My mistake I thought they were 24 pound bags not 24 ounce bags. Got the little box on my porch and couldn’t imagine what it was. Due to the high price, I decided to return it. Called immediately, same day. I was told I was responsible for shipping it back. I saw nothing like that on the advertising. I just saw 90 day guarantee. I purchased six bags since the pricing was best. Cost me $$35 for this return through USPS. I’m furious! I really trusted Katherine Heigl. Totally feel misled! In reading the reviews now I see so many people had the same issue. Buyer beware!
By Consumer
Response from Badlands Ranch· Oct 28, 2024
Hello, my name is Paige. I am with Badlands Ranch. I deeply apologize for any inconvenience. It is never our intention to mislead our customers. Each bag of Superfood Complete contains 24oz. Which is roughly 7.5-8 cups. We do understand that larger breeds will need more food. In this case, we recommend adding Superfood Complete as a topper to their regular food. We strive to keep our formulas as affordable as possible, while maintaining our very high standards of quality ingredients. A great way to receive the lowest available price is to start a recurring order for Superfood Complete or by signing up for our email newsletters. You will be instantly notified of offers and discounts. All orders are backed by a 90 day money back guarantee. If for any reason you are not satisfied with your order, you may return it for a full refund. As it is industry standard, we do ask that you return the products if requesting a full refund. All return shipping costs are the customers responsibility. Again, I apologize for the inconvenience. If you ever have any questions, please don't hesitate to reach out. My email is [email protected]. Have a nice day.
Both of our pups are on prescription dry food. Neither ate much, until I mixed in the Badland. They tend to search out the superfood. They now eat much better and definitely seem to have more energy.
By Barb
Response from Badlands Ranch· Oct 19, 2024
Hello Barb. My name is Paige, I am with Badlands Ranch. I'm thrilled to hear you're enjoying our formula! It looks like you rated your experience a 1 out of 5 stars. I'd appreciate the opportunity to hear your feedback on how we can continue to improve. My email is [email protected]. Have a nice day
I had been an original supporter of this company and purchased 6 bags on autoship of the beef formula. Dogs loved it and after a year on autoship, suddenly an order did not show up and when I called customer service, they went ahead and sent out the product with no explanation as to why it was not sent. Next month card was charged and no food, called customer service and they sent out product. However, I would later discover in August the customer service rep cancelled my subscription! I asked to restore and they could not restore at the price I had been paying. The new price was over 20% more. Needless to say I was upset and feel like I was purposefully cancelled as they needed to remove old subscribers… so they can ask them to pay more or they would have to keep raising prices on the advertised pricing to new customers. Additionally, I was a subscriber to their salmon treats, initially it was excellent and now almost a third is dried HARD fish skin that is not edible or good for your dog. Needless to say after to having hand pick through the treats and disposing of the hard skins attached or throwing out skins in bag, I actually cancelled this subscription!
By Jill W.
Response from Badlands Ranch· Sep 25, 2024
Hello Jill. My name is Paige, I am with Badlands Ranch. I would like to apologize on behalf of Badlands Ranch for your customer service experience. We hold our agents to high standards and we regret that you did not receive the service you deserve. We would never initially unsubscribe our customers forcing them to resubscribe at a higher cost. That would be highly unethical and against our beliefs. I have escalated your review to our Customer Relations Team so this may be investigated further. We hope you give us another shot in the future. If you ever have any questions, please do not hesitate to reach out. My email is [email protected]. Have a nice day.
DO NOT BUY! DO NOT "ATTEMPT" EVEN TO BUY! THEY INUNDATE YOU W/ADD ON SPECIALS & "SUDDENLY" YOU HAVE SPENT WAAAAYYYY TOO MUCH SO!!!!!! DISAPPOINTED IN KATHERINE HEIGL - IT GET'S WORSE! #1) THEY CHARGE YOU SHIPPING TO RETURN IF YOUR DOGS DON'T LIKE, AND #2) GAVE OUR DOGS DIARRHEA!!!
By Carole S.
Response from Badlands Ranch· Sep 6, 2024
Hello Carole. My name is Paige, I am with Badlands Ranch. I deeply apologize for any inconvenience you have experienced. Our additional offers are limited promotions given to every customer as a "Thank You" for your initial purchase and to provide you with more product at a lower price. These offers do not replace the original order but are added to it. All offers also have a clear button to be declined. As with any new dog food, it is important to transition your dog slowly to avoid upsetting their digestive system. Which is why we recommend a 10-day transition plan. Start with adding in 10% of the new food into your pup’s dish and slowly add more until they are fully used to our formula. While many of our customer's pets enjoy our formula, we do understand that it may not be the best fit for everyone. For this reason, we stand by our 90 day money back guarantee. As it is industry standard, we do ask that you return the products if requesting a full refund. We do not provide a return shipping label. All return shipping costs are the customers responsibility. If you ever have any questions, please do not hesitate to reach out. My email is [email protected]. Have a nice day.
