Badgley MischkaReviews of badgleymischka.com

Purchased a Badgley Mischka bracelet on 14th September from Macy's. It fell apart after 1 week. Obviously very poor quality. Contacted their customer service and was told that there was nothing they can do. I would have to contact Macy's (who have also advised that they can't do anything). I have photos, proof of purchase and original packaging. Very shabby way to treat customers. Do not purchase from them

Poor quality jewellery. Bracelet broke only after wearing 4 days. Designer refers you back to the store. Macys. They will only do in store refunds. We bought the Bracelet while in America. We live in Europe. If manufacturer something you should stand over it. Would not buy from Macys or this jewllers again

I am filing this complaint regarding an unresolved refund and missing store credit issue with Badgley Mischka that has remained unresolved since September 2025. Despite multiple attempts to resolve this matter directly with the company, I have not received a resolution, refund confirmation, documentation of the refund, or restoration of the store credit that was previously available to me. Prior to placing my purchase totaling $157.67, I had an available store credit of $96.52 in my Badgley Mischka account. During the checkout process, I signed into my account and attempted to apply the store credit toward my purchase. However, after the transaction, Badgley Mischka stated that the store credit was not applied because they claimed I had not signed into my account. This explanation is inaccurate, as I did sign into my account and attempted to use the available store credit during the purchase process. Badgley Mischka later advised me that my order would be refunded and that my $96.52 store credit would be available once I signed into my account. However, I have been unable to locate the store credit in my account, and I never received a refund confirmation, receipt, or any documentation verifying that the $157.67 refund was processed on September 29, 2025. I contacted Badgley Mischka again and provided confirmation from my bank showing that the refund was never received and that there is no record of the funds being returned to my account. I also requested clarification regarding the missing store credit and asked for proof of the refund transaction if they believed it had already been completed. Unfortunately, my follow-up communication was not answered. This matter has now been unresolved for nearly one year. Badgley Mischka has retained $157.67 of my money while also failing to restore the $96.52 store credit that was available to me before this purchase. I have made multiple good-faith attempts to resolve this directly with the company, but they have failed to provide a solution, documentation, or adequate communication.

Do not buy from Badgley Mischka! Extremely poor return policy and incompetent customer service. They initially said they understood the problem and would issue a refund then another person changed the response to a store credit. Unless you are 1000% sure you will not need to return the item, DO NOT BUY IT.

Horrible. Defective item failed after single time wear/use. Customer service refused to help. Poor quality and bad service. Not a true luxury brand. I will likely never purchase from them again.

Extremely disappointed- I bought shoes for multiple weddings and after storing them for a few months the glue on the straps and gems completely oxidized and stained the shoes and caused all the gems to fall right off. Reached out to customer support and they just stuck me with the "outside the warrantee window"- what a shame. I wish I could include a photo of the rust color these beautiful ivory shoes were turning. Absolutely appalling after spending $350 and planning to use them at my own wedding! Will never buy from them again.

If I could give them a minus 1 I would. Received shoes that were obviously worn and returned. Wrote customer service who were extremely patronizing saying they don’t. Sell worn shoes. I sent them a picture of the scuff marks on the right shoe. They had no explanation for the marks except sorry they weren’t in the shape you would expect but you still have to pay a fee to return tg. Total rip off! I will never buy another thing from them. Buyer beware!

Terrible. Unless you're certain of the shoe style and fit, don't buy from them. I purchased from them and the shoes were too narrow so I just returned them thinking it'd be seamless. It's been one month since the shoes have been shipped back and I have not received my money back after countless emails to their customer support. I'm at a lost at how to get my money back!