Sent as a gift to my Dad BUT ugh!
Sent as a gift to my Dad for his birthday -- he loves bacon. Great idea but this company's execution wasn't good. The package was supposed to arrive on Friday per the shippers notification but it didn't arrive until Monday. The cold packaging (whatever that means) was not good and the package arrived in a wet shrivelled package and the labels and receipt inside were clearly soaked, ink smeared so the product had thawed, soaked through and was warm when my Dad got it. I can't in good conscience ask him to eat it not knowing how long it had not been refrigerated. I would say that this company while it may have a good product (we will never know because we aren't going to eat it), they need to find a better cold packaging system so that a delay in shipping doesn't ruin the product. Unfortunately the company didn't seem interested in helping with this order at all so I wasted $70 and have nothing to show it for it. Won't recommend them.
By Camara S.
Response from Bacon Freak· Aug 6, 2024
We understand you are disappointed your order did not arrive on time, so are we. UPS estimated 2 day transit as you said but there was a UPS delay and did not deliver until after the weekend. Our insulated packaging and gel packs are rated for 3 days transit maximum and we have used them successfully for years. We were in contact with you and agreed to replace and re-ship your order. At this time, we think the best course is to cancel the reship and refund your purchase in full. We are honorable people and value our customers. Nevertheless, UPS is not 100% on time and during the summer months shipping perishable items will sometimes have issues. Sorry for the inconvenience.