This company is true to their word
This company is true to their word. My son's new baby tarantula arrived, as promised, and is already webbing. We have had tarantulas before and never had one web within a day.
By Ann S.
Monday, November 9, 2026 · Customer reviews of US businesses
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We have 600+ species of live reptiles for sale online, including lizards, snakes, frogs, turtles, tortoises, and more. Live arrival is guaranteed! A+ BBB rating.
Backwater Reptiles (backwaterreptiles.com) has 566 customer reviews on The Fair Hearing, with an average rating of 3.1 out of 5.
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This company is true to their word. My son's new baby tarantula arrived, as promised, and is already webbing. We have had tarantulas before and never had one web within a day.
By Ann S.
Great caring people they try to make sure everything is right. Animals have been very healthy. Have adopted several animals from them very good experience, we’ll keep doing business with them, we are very happy with each adoption we have made and next time as a very positive experience
By Whitesell W.
Wonderful experience! I have now owned my bearded dragon for a year and she is extremely healthy and so friendly! I’m absolutely in love with her! The process was really smooth and I couldn’t have asked for a better dragon! She’s had no health problems over this first year of her life and eats great! If anything, she’s a little chubby! I would definitely purchase from this company again
By Melanie H.
I just got my baby iggys and they are beautiful. And healthy and within an hour in there new enclosure already eating . I’m very happy with them I will older more from backwater
By Robert D.
Everytime I have dealt with them they have been great..I live in Missouri so obviously there is closer reptile shops but I would rather cross the country bc I know I won't have any issues and should I one arise I know it will be addressed and corrected such as I ordered and paid for lil hatchling snake that happened to be out of stock...within minutes I received an email forming me of this and listing several options and which route did I want to go..From purchase time to actually delivery even with an unavoidable circumstance....my son in law was holding his lil beauty in less than 72 hours..customer service is great as well as all my critters I have ordered..they have all arrived alive and are doing great till this day.. From missouri to cali...5 stars backwater!!!!
By Vita W.
My gecko arrived nice and healthy I’m definitely going to be ordering some more
By Quaze M.
Very friendly customer service, extremely fast shipping, and 2 healthy Leos. Couldn't ask for an easier experience getting a new pet.
By Koda
They were more than helpful when I got confused and they sell beautiful little critters. I just got me beautiful Asian Forest scorpion Senora and that 100% alive guarantee is real
By Robert S.