Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
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566 reviews
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We have 600+ species of live reptiles for sale online, including lizards, snakes, frogs, turtles, tortoises, and more. Live arrival is guaranteed! A+ BBB rating.
Backwater Reptiles (backwaterreptiles.com) has 566 customer reviews on The Fair Hearing, with an average rating of 3.1 out of 5.
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Ordered a pixie frog arrived dead the frog was packaged poorly!!! They should of never shipped this frog out in this heat!!!!!! The person I was talking to acted like she knew everything and didn’t!!! Do not buy from these people they are terrible people!!
By Corey
There is a phone number, which they will never answer. You can pay for an order and expect it but it will be days before you even receive an email as to why you heard nothing nor received anything. Worst customer service of ANY company.
By Melissa F.
DO NOT ORDER FROM THEM. I made the mistake of getting some supplies from them. Thankfully I didn't go through with ordering a Tarantula. However after days and days of nothing. I reached out multiple times. After a while of them ignoring me and failing to refund me after stating they will I had to go through my bank to get my money back. Backwaterreptiles tried scaring me away with doing a charge back. I have all the emails. Do not deal with them.
By jdhise J.
Do not order from these people. They screw up the orders and ask for government documents. Shady dealings, get your supplies elsewhere. Try Josh’s frogs.
By King O.
I emailed to ask a simple question, "how are the axolotl salamanders shipped" I got 4 emails of attitude and still I do not know how they are shipped
By Danielle
Ordered a whites tree frog for 80$ and they said they were currently out. I asked for a refund and they never refunded me. They stole 80$ from me. Trash company, terrible people
By Garrett P.
Got a dead frog on Friday 80$ took a picture of the obviously dead frog but they didn't get back to me until Monday stating that they needed a picture of the frog on top of the shipping label. Refused to refund or send a new frog. They also sent the wrong type of frog on top of that. Long story short they stole 80$ from me 🤣 trash company trash people
By Paul K.
Ok yesterday my son got an aguina from you as we open the box and the bag it was not moving so he took it out and place it in his cage gave a little water nothing it was so stiff . apparently it was dead on arrival all my son is anew one or his money back his name is Craig desautels
By Sue D.
