Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
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87 reviews
backsupportsystems.comSelect a line to read only those reviews.
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We feature an exclusive line of back support products to help improve sleep and reduce pain. We manufacture mattresses, foam rollers, wedges, ergonomic office chairs, traction units, cervical (neck) pillows, thoracic & lumbar supports, pillows, hot/cold packs, pet beds and much more.We are committed to the development of innovative, patented, healing, eco-friendly products that enhance your quality of life with a cutting edge focus on memory foam. There are many manufacturers of memory foam mattresses and bed toppers available today. We invite you to compare our quality and features to the leading brands and you will see why our customers sing our praises from the rooftops after they finally get a full night’s sleep and wake up refreshed.Whether you have back pain or neck aches and need relief; or you’re looking for the best memory foam mattress or topper available – you have come to the right place.
backsupportsystems.com (backsupportsystems.com) has 87 customer reviews on The Fair Hearing, with an average rating of 3.2 out of 5.
Showing 5 reviews with 2 stars · Clear filters
While my back feels better after sleeping on the wedge, my shoulders on this side sleeper wedge experienced a lot of pain. Since that is what it is meant to address, I did not feel as though it was very helpful.
By Pat O.
The company seems good. The contour wedge pillow did not work for me at all. And you have to open it to try it, because it comes very compressed. Once you’ve open a pillow you cannot return it. I knew I was risking the cost of the pillow to try it. I have reflux and a mild scoliosis that causes pain when I sleep. I hoped the contour pillow would make it possible for me to sleep on my side. It didn’t. Not on either side and it was terrible for my back. 90 seconds on my back earned two days of pain day and night. Hard to see how the contours would work for anyone back sleeping. Not sure they should say it works for back sleeping. But based on other reviews it works well for some people; you have to try it to find out how it works for you. Just realize you cannot return it.
By Minda
I paid for 2-day shipping but my order took 6 days to arrive. I emailed the company to request a refund for the 2-day shipping charge but they never replied to me!
By Frank C.
Delivery time from WA took a long time . Thus received it too late too. Not pleased at all, and product is not very suitable either.
By MARIA B.
I love how the pillow props me up to help reflux. Major Pro. I also got the largest size so be mindful it is huge, even for a king sized bed it covers a lot of territory. There are cons, however. I do not like how the pillow slides off of my bed, and how I tend to slide down from the top during the night. Because of this I have traded reflux for lower back pain, Additionally, I bought a case separately and it is too small, also terrible quality rough fabric. Don't waste your time with the separate case. For the cost I believe the pillow should come with a high quality pillow case other than the zip cover.
By DGeorge
