Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
19 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
backgroundchecks.com is home to one of the largest online criminal conviction databases in the industry and provides comprehensive screening services.
backgroundchecks.com (backgroundchecks.com) has 19 customer reviews on The Fair Hearing, with an average rating of 1.7 out of 5.
Showing 14 reviews with 1 star · Clear filters
This is a scam, they showed me a price, and after a few days, I saw that they charged me triple that. I called and they said those are court fees and they can't know in advance how much the courts will charge. Basically, I am giving them a blank check and they can charge whatever they want to.
By Hatem B.
I never got any report. It is scam. They never finished my "credential" process
By Semen P.
Why must I even leave 1 Star for this horrible company? I needed a quick copy of my Driving Record to email to an Apostille in D.C. to be sent overseas. Background checks.com sent me an incomplete report showing both my name and birthdate could not be verified! I had to have a friend receive the paper copy from the DMV in my home state to be sent to D.C. for Apostille. This cost me a lot of time that I did not have! My home state DMV found both my name and birthdate for $5. Background checks charged me $49.99 for a worthless document. I phoned customer service and they refused a refund. These guys are CROOKS! Now, I’m having to open and persue a claim with my credit card company to get my money back!
By Cheryl
Horrendous company. They have a nice website and seem professional. They state "typically 2 business days". It has now been THIRTY DAYS my employment candidate has been waiting for these people to "verify credentials". How is this even legal?
By Tristin W.
ABSOLUTE WORST COMPANY EVER What a terrible experience. As a staffing agency, i sent out the link to the candidate (you cant even see what emails are still outstanding) giving you a wild guess as to how many people responsed of them all. Their instructions on how to fill everything in, was so unclear to the candidates that 4 of them dropped out. Their customer service reps are THE ABSOLUTE WORST. they dont know anything. they state to the candidates: if you have trouble call us. They do, and then get told they cant be helped as theyre the candidates and not the one ordering the check. also: their ''verification'' department is taking their sweet time with verifying. its been almost a week and i still cant do anything. AVOID THIS SCAM COMPANY.
By Mr. G.
This is the most frustrating company to do business with. I think they have like two people working for them and make it seem like they are much bigger than they are. Just look at all the negative reviews and you will know you are not the only one pulling your hair out from dealing with them. They do not return messages and are incapable of fixing issue you will run into.
By tj
