backgroundchecks.comReviews of backgroundchecks.com

Not sure, about other peoples experience but mine has been great! When talking with the sales rep he was extremely helpful and described how everything worked. Good customer service, easy to use, fast results. I have run about 35 Complete reports and have nothing but positive things to say. Much better than my last provider

If I could give zero stars I would! TERRIBLE company. They charge you more than they market, then they hold our $100 dollar reports hostage until you give them all of your business details that I was not comfortable giving and nor should anyone be. Then if you cancel within SECONDS of purchase they say it was not during business hours and refuse to refund you. THIS COMPANY IS A SCAM AT BEST. TERRIBLE TERRIBLE COMPANY.

Do not waste your money on this company background check!!! Use Beenverified or some other website. We paid $50 for nothing. Other websites check everything and this website only checks records for the county you live in. Biggest waste of money. I wish I would have read these reviews before I purchased their report. Their website says they get 5 stars. Crock of sh$t.

I've only had positive experiences with the company over the 35 or so basic checks we've run. Results are back within hours (I'm not sure how long it takes to complete after the candidate responds, but it must be pretty quick). I had a feeling this was the kind of service most people only review when they have a complaint and that seems to be true. I'll update if things ever go wrong, but so far so good!

I had a very disappointing experience with BackgroundChecks.com. The process took several weeks to complete, and even then, the report was closed without any effort to reach out to previous employers for proper employment verification. Additionally, the education verification was marked incomplete with the explanation that the institution is not part of the National Student Clearinghouse (NSCH) database. This raises serious concerns about the effectiveness of the service. If you are unable to verify basic education and employment details, it defeats the entire purpose of using a background screening company. Overall, the service lacks thoroughness, accountability, and reliability. I would not recommend this service for critical background verification needs.

This company was bought out by another company and moved to another platform but kept the same name on the new platform. I now have no way of accessing the records/data paid for on the old platform on the this new platform. I see this as an extreme disregard for customers who used backgroundchecks.com previously and now cannot access ‘paid for’ services. This would be a ‘zero’ rating but I didn’t have that choice.

Very unfriendly user support. Also blocks anyone (US citizen) living remote outside USA from doing a background check. I suggest you use another service.

I used backgroundchecks.com and was hit with a random $98 fee I didn’t expect. When I contacted support, I got a templated reply pointing to a footnote where this was “disclosed.” That notice is buried and non-obvious. If a fee meaningfully changes the price, surface it where decisions are made—use a clear pop-up or inline alert before checkout, not fine print after the fact. The product may work, but surprise fees erode trust. Please make pricing transparent and unavoidable to miss. Until then, this feels like a gotcha, not a customer-first experience.