Babylon ParkReviews of babylonpark.com

Je ne comprends pas qu'il y ai autant d'avis 5🌟 sur google ! Beaucoup trop de monde pour le peu d'attractions encore fonctionnelle ; plus de la moitier ne fonctionnait plus ou casiment plus (bien-sûr cela n'est pas signalé et donc on debite les points dans le vent!) et pour le reste, c'etait tres abîmé. Contrairement à ce qui est dit, c'est pas du tout adapté à des adultes. Meme si vous avez acheté vos place a l'avance il faudra faire la longue file d attente. Pour le prix c'est du vol...on avait pris le pass illimité de 1h30, on est parti apres 30 min en ayant fait 3 arcades... Je plains les personnes qui ont pris la carte à recharger et qui se sont vu débité les point sur des arcades non fonctionnel !

They won't show this on their website, that only shows good reviews. Wouldn't recommend, cost £160 (considering its advertised as budget friendly on there posts) for 2 kids 2adults. There's not really that much there, the rollercoaster, the skydrop, bumper cars (8 cars in the size of a sumo ring no exaggeration) which just seemed to do circles. Then the rest is claw machines which isn't possible to win from. (played on one machine over 30 times each time it picked the toy and dropped it, other people said the same whist we was there). Both VR machines broken, multiple other things didn't work or something wrong with it. Also use machines for tickets what it shows you win and what it gives is 2different things, land on 100 tickets get 50, land on 40 get 10. Listed as 3 floors which is true but also a lie top floor is entrance with check in and where you can claim rewards (doubt you'll get tickets for what's there) , go down a floor it's a cafe which again didn't have anything because machine was broken, and toddlers bits, then down again to the floor which the video shows everything that's there. The idea great, execution terrible. Don't get me started on the rip off ticket prizes << seaside prizes are better and they are known to be crap for what you spend, yours next level crap a single blackcurrent licorice sweet (which normally come in bags) 150 tickets 😂🤣😂🤣😂. Between the 4 of us we ended with 2844 tickets combined (and that was mainly because of one machine you could just spam coins into) wouldn't advise if you don't have unlimited wristband. What the children got for them tickets was worse then you would get from a seaside, Also spoke to a manager while I was there to ask about refunding a band that wasn't going to be used because of how rubbish it felt to which because you buy online they cant/won't help in there as it was sold by FEVER not them.When mentioning to him how multiple machines didn't work he was oblivious and didn't want to accept or admit it although there was one right in front of us that had in big red led letters ERROR to which I pointed at and said that's one foe a start, when also mentioned the fact some games are a pure scam (claw machines) which are always bad everywhere but to literally pick the cow teddy up 30+ times in a row and drop as soon as the claw goes up, that's to do with how they set it, his response was its "a gambling machine" (also spoke to multiple people by the claw machines and they also said the same as me and that they hadn't seen anyone win anything (we was there for about 3hrs) .Also mention you couldn't buy a hot drink to which he said they had a cafe and I then told him yes I've tried there twice already and they said the machines broken to which again he said no it can't be, and I explained again very simply I been there twice and the woman had said all she can do is americanos as the machine was broke. Then he didn't have nothing else to say again because the tickets were bought through "fever". Save your time and money and go to a proper amusement park or seaside would work out about the same price and work out you get more for your money.

This place needs to do better. I was playing the Pump It Up machine here at Babylon Park and i was being harassed for a good 15-20 minutes. Security didn't show the first time. They finallyyyyy showed up the second time and did absolutely NOTHING! I showed them the video of the harassment and racism, still, nothing. I made a video about it on YouTube: Bonnie Blue Clone Orders Her Kids to RUIN My Dance Game 😡 Babylon Park London Chaos 🎮 When I posted the video, I had one of their employees: Peter (Zest) try to protect the reputation of Babylon Park rather than address the harassment, bullying and racism. Total BS I don't recommend this dump!

A truly awful experience — poor value, chaotic environment, and zero customer care Took my daughter to Babylon Park for her birthday last week and was extremely disappointed. It was, frankly, chaotic. Around 4 in 10 machines were either not working at all or had visible errors. Some would operate without scanning in, others just froze mid-use. No staff member could explain why — in fact, no one seemed to know or care. There was no maintenance in sight, just a sea of broken, half-working games. The venue was so overcrowded it was almost impossible to move around safely, let alone enjoy anything. Clearly, there is no cap on numbers, which completely undermines any chance of children actually enjoying what should be a fun environment. Customer service was non-existent. Staff were largely young, disengaged, and more interested in chatting to one another about how terrible the place was than helping customers. No one seemed trained, no one seemed accountable. What makes it all the more frustrating is how easily fixable it would be: Cap visitor numbers Ensure machines are working Train staff properly and instil some basic standards This should have been a special day for my daughter. Instead, it was a stressful, expensive, and disappointing experience. We will not be returning — and I would advise other families to think twice.

After sending three emails to yourselves, I haven't had any response. So unfortunately here we are. I visited your London branch on Sunday 22nd of October 2023 with a couple of friends. Having checked your website on the morning of our 2/3 hour journey, it said that you were closed on the 2nd of October. So that was fine, it didn't effect us. We arrived at your facility late afternoon and we were given the spiel by the gentleman at the door on which package was best to buy. I opted for the £55 one. After purchasing said package we were then told that the park would be closing in 45 minutes for an event. Already annoyed this wasn't mentioned in the first place (also no refunds) we went in and tried to play as many games as we could, not particularly enjoyable having to rush about. Apart from problems with the phones and the machines communicating badly, we were then told the park was closing and to basically get out. We weren't even allowed to redeem the tickets that we had won. We spoke the girl at the prize redemption place near the entrance but no help was given apart from her 'understanding' about the travel time since she has to travel a long way to get to work. That does not help us as customers. She also mentioned to always check the website on the day; that really helped since it was wrong. If I could include a screenshot of the website on the day we travelled I would do, as about 15 minutes later it had changed from being closed in the 2nd of October, to being closed at 4pm on Sunday 22nd of October. We have no intention of returning and I would like my money back and my account deleted.