Baby K'tanReviews of babyktan.com

Response from Baby K'tan· Jun 25, 2021

Hi Ashley, First off, we are so happy that you love your Baby K'tan Baby Carrier. We want to apologize that it took a bit longer for you to receive your carrier. We are a small family owned business and constantly striving to exceed our customers’ expectations. We recently upgraded our website and internal systems which unfortunately led to some road bumps! We understand how frustrating this is to our customers and have made all necessary corrections and instituted new trainings to ensure no further complications. Please forgive us.... With that said, we are sending you loads of happy babywearing wishes to you and your sweet little one! xo Baby K'tan team

Response from Baby K'tan· Jun 24, 2021

Hi Jessica, we're so sorry about your experience. During this time, we were going through a system upgrade and which caused a bit of a shipping delay. We have reached out privately to make sure your issue was resolved. We hope you forgive us.... With that said, stay safe and bond simply! xo Baby K'tan team

Response from Baby K'tan· Mar 20, 2021

Hi Cassandra! First, we want to apologize that your order was incorrect. We are a small family owned business and constantly striving to exceed our customers’ expectations. We recently upgraded our website and internal systems which unfortunately led to some road bumps! We understand how frustrating this is to our customers and have made all necessary corrections and instituted new trainings to ensure no further complications. I do see that the correct color carrier was already shipped to you and hopefully you have already received it. Wishing you an easy and healthy delivery and of course, happy babywearing! xo

Response from Baby K'tan· Mar 20, 2021

Hi Kelsey, thank you for taking the time to leave the review! It’s not uncommon for us to hear from customers who feel their carrier is too small when it actually is the right size , especially since you're still pregnant. :) You can find some great wearing & stretching tips here: https://babyktan.com/pages/wearing-tips. Plus we offer a 1:1 Virtual Fit Check with a K'tan Care Specialist. You can schedule that here: https://calendly.com/bkfitcheck. Wishing you an easy, healthy delivery and of course, happy babywearing! xo

Response from Baby K'tan· Mar 20, 2021

Hi Lindsey, First, we want to apologize that it took a bit longer for you to receive your carrier. We are a small family owned business and constantly striving to exceed our customers’ expectations. We recently upgraded our website and internal systems which unfortunately led to some road bumps! We understand how frustrating this is to our customers and have made all necessary corrections and instituted new trainings to ensure no further complications. With that 'upgrade' we had even more issues shipping to addresses outside of the US. So, please forgive us.... With that said, we are sending you loads of happy babywearing wishes to you and your sweet little one! xo Baby K'tan team

Response from Baby K'tan· Mar 6, 2021

Hi Mary Ann! We received your request for a return. Our K'tan Care team has emailed you the information to do the return, as well as wearing tips to possibly help with your current carrier (before the return). You can also schedule a 1:1 Fit check with a K'tan Care Specialist here:https://calendly.com/bkfitcheck. Stay safe & Bond simply! xo