Azamara CruisesReviews of azamara.com

This reports on an Azamara cruise in December, Miami to Miami, on the Azamara Onward. We have been loyal Azamara customers (more than 20 cruises on the line), but are at the point of finding other options. The pluses remain: Wonderful service and relatively competitive pricing. So do the minuses (incompetent reservations staff) and some new ones (seriously declining food quality). On the last of these, food, it is apparent that the budget for food has been slashed. In the Windows Cafe (the buffet), protein largely has disappeared. It seemed as if every featured entree included mostly rice or pasta. The ship's roast entree? Gone. Sushi? Gone. Even a roast turkey as an entree is gone. On "French night," the entrecote (rib eye) is gone, replaced by "beef bourguignon." That was made of stew meat, with no discernible wine in the sauce. The following night featured "beef stroganoff," basically the same thing with some powdered milk thrown in. Many entrees that should have been served warm were served at room temperature. Steam table food was left out too long, for example until the corners of sliced turkey turned brown. Golden Corral has better food, as does Royal Caribbean and many other non-upscale cruise lines. This is not good. In the main dining room, filet mignon has disappeared from the menu, replaced by sirloin. Beef Wellington, formerly made with beef tenderloin, now is "Lamb Wellington," made with mutton. Disgusting. We have booked one last cruise, which departs in July. We booked that last December and Azamara has yet to correctly calculate our on board credit or issue an invoice, despite repeated attempts by us to get one. So the back office still is a mess. In short, I am sorry to say that I recommend you avoid this cruise line.

We booked a cruise on Azamara Cruise Lines for October 2024 on the Ancient Trade Routes cruise. We put $1000 down payment. In Oct. 2023 war broke out in Israel. We canceled the cruise as we do not fewl safe traveling to this area of the world. Azamara refused to give us our deposit back or.give us credit towards another cruise. I will never book another cruise with them. Buyer beware!

The actually cruise was underwhelming, the rooms are tiny and dated despite us paying for a suite. The food was not up to the premium prices they charge. But the worst of all is their customer service, unfortunately some of our party were unable to attend through illness. To claim on the insurance we just need a letter from Azamara confirming they didn't show. I may as well be asking for moon rock, after 2 months they are incapable of sending this info, just get 'it'll be done in 2 days etc' after 4 chases we just keep getting the same response nothing happens. I WILL NEVER BOOK WITH THIS COMPANY AGAIN AND I ADVISE EVERYONE TO DO THE SAME, LOOK AT THE OTHER REVIEWS THEY'RE MAINLY ATTROCIOUS.

I am supremely disappointed in my Azamara experience. I booked a cruise 2.5 weeks prior to departure. I booked the cruise directly with Azamara’s 800 number because it was so close to the departure date. We paid considerably more for the cruise than our friends because it was so close to the departure date, which is understandable and was acceptable. I was told by the booking agent on the phone that we would receive a $500 per person on board credit. The credit was never applied. On board the ship, the Pursuit, one customer relations rep, Marlon, told me it was my travel agent’s fault. I used Azamara to book it! Beyond that I was repeatedly read to from a script that stated if I couldn’t provide an OBC in writing that it would not happen because they had no proof and they required written proof. Basically, they assumed I was trying to get something I wasn’t promised or that I was an outright a liar. Customer Relations was very poorly trained. Is this a bait and switch tactic by Azamara? Our four friends with whom we cruised do not have an e-mail or anything in writing that reflects an OBC, they received their OBC credit. I had no illusion that the credit would happen. I do however wish it had been addressed in a more thoughtful or sincere manner. Their staff behaved a in an accusatory manner and it came off as a bait and switch… “pay the higher rate and in return we will reward you with this on board credit”. Since returning home 2 weeks ago, I have reached out to Azamara by e-mail and phone. I’ve had no success in getting any response from them. Again, a customer relations fail. I fell for it, don’t let it happen to you!

Shocking customer service and non response. They cancelled our cruise without notice. Promised full refund and all expenses Nothing has happened. Having to claim in the small claims court. Appalling company Absolutely terrible. Avoid at all costs

We booked the holiday of a lifetime around an Azamara Cruise in South Africa next January. I will NEVER EVER book with Azamara again. I echo other comments about communications and customer care right from the start, messing up bookings, being impossible to contact. Just after taking our money, they have now changed our itinerary - not just a bit (as you know you have to accept with a cruise) but swapped 2 ports for 2 sea days. As soon as they did this, we tried to cancel - but they would not let us without losing our money. No apology. No replies to my emails. They have changed the itinerary so completely, this is just not a cruise I want now. They tried to tell us they had done it as a result of customer feedback - but if you have booked a cruise of 7 ports in South Africa - how would anyone think that dropping 2 out of 7 ports to spend extra days and nights bobbing about on the ocean would be what anyone would want. They could not even be bothered to answer my emails or complaints. I've had far better customer care from 2 star hostels. Dreadful company. Buyer beware. Read the small print very carefully because no-one will care about you once you place your booking.

I booked a cruise from Venice to Athens in May and suffered all the nonsense that all guests were subjected to in the time leading up to the cruise due to Azamara ‘system upgrades’. These difficulties included pre-booked shore excursions disappearing off the booking and for a week or so the whole booking vanished! Contacting the company is a nightmare and on one occasion when I did get through the lady ‘helping’ me herself had difficulties and exclaimed “ J—- s C——t this f——-g system! Charming. Whilst on the cruise I had an accident whilst ashore at one of the stops. I was assessed by the ship doctor but had to seek specialist support at hospital in Rhodes. The trip was curtailed and I flew home. The onboard account on the tv in our cabin showed credit for cancelled excursions and the bill for medical treatment. Even after the medical treatment I was in credit for over 100 usd and I was advised that this would be credited to me within 7 days of the cruise finishing. It has now been 14 weeks and apart from emails from a young lady trying to help, I have had nothing. I guess I will need to chalk this up to experience but please please learn from my experience and avoid this cruise line.

Vi var på et krydstogt med Azamara Journey fra Barcelona til Bordeaux. Det var den mest fantastiske tur - vi blev vartet op og forkælet i 14 dage. Personalet var meget kompetent, smilende og hjælpsom. Maden og vinen var bare så lækker og helt i top. Underholdning var rigtig god. Vi købte ingen ture hos selskabet - men fandt selv busser, taxa, hestevogn og tuktuk. Langt de fleste steder lagde skibet til i havnen nær byen - 2 gange var der arrangeret gratis shuttlebus når byen var længere væk. Alt var rigtig rigtig godt.