AxiatoolReviews of axiatool.com

One of the pieces does not fit so I cant extend the blower.

I never received my weed eater and you never responded to my email telling you so. Please refund my money!!!

Was told product would be delivered by Christmas and still have not received anything.

I ALSO ordered Christmas stocking/Garland hangers for a fireplace mantle that requires a tall and deep hanger -- 7"tall x3"deep. Delivered in 10 days but they look nothing like the webpage image and max out at 3-3/4" tall. What a let-down. And now the reviews indicate that I'm going to get the run-around. Grrrr.

I ordered Christmas stocking hangers for a fireplace mantle that required a deep hanger -- 6 inches deep. I ordered three sets of 4, believing I could return them is need be. No, they said I could not send them back due to hygiene issues...? for iron hangers? They offered me 10%. I said no. Told them I would post on every social media account I could find to let others know not to order from this company. It has been over a month since I ordered, after many back and forth messages, and as stated by another reviewer, they start with 10%, increasing each time by another 10%, allowing me to keep the product, then the shipping argument yada, yada I finally settled with a 75% return figuring if I would send them back, it would cost me at least $20. I think if you're willing to keep at it, you can get your money back. It will take a good month of back and forth. Bottom line, don't order from this company. Poor quality, poor service.

I ordered a set of decorative Christmas trees from Axia Tools on November 28, 2025 and received my order on December 12, 2025. The item is made from very cheap plastic and does not look as depicted by their website photo, so I contacted them by email to make a return. They asked me to send a photo of the product and the shipping label and a description of the problem. I complied. I then received an email offering a 10% discount. I refused that offer. I then received an email offering a 20% discount. I refused that offer. I then received an email letting me know I could return the product, but it would cost $20 or more to do so because of customs and handling. They also offered a 30% discount in that email. I replied that I would return the item. I then received an email offering a 35% discount and also the address (in China) that I could use to return the item. I then received an email stating I should disregard the previous email, because the address they provided was no longer valid, and they don't accept returns for opened items. They then offered a 40% discount, which I refused by return email. This morning I received another offer of a 45% refund, which I refused. I am not satisfied with this item, and I want to return it for a 100% refund. I'm willing to pay REASONABLE return shipping fees. Their website axiatools.com states that they offer "30-day hassle-free returns" and that "satisfaction is guaranteed," but that is obviously not the case.

Do not buy from this company. They deliberately sent the wrong item and aren’t offering to send the right one. They keep offering discounts to try to convince me to keep the thing I don’t want or need. If I try to send it back for a refund, they are going to charge a lot for S&H.

Still waiting for my order! Very frustrating to get any details.