Awaken Beauty LabReviews of awakenbeautylab.com

Response from Awaken Beauty Lab· Aug 25, 2026

Hi Shirley, we are sorry the product did not perform the way you expected. What you are describing sounds like the formula may have settled during shipping, which can make it feel thin or watery on first use. Giving the container a good shake and pressing the brush tip vertically into the sponge a few times before use draws the product back up to the surface and makes a significant difference. We would love for you to give it one more try. Please reach out to us at [email protected] and we will personally walk you through it.

Response from Awaken Beauty Lab· Aug 25, 2026

Hi Mary, we are sorry the product did not work for you and we understand how frustrating that experience must have been. A smeary application is usually a sign that there is a little too much product on the brush tip. A light blot on a tissue before each stroke helps control the amount and gives a much cleaner result. We would love the chance to help you get there if you are open to it. Please reach out to us at [email protected] and we will take care of you personally.

Response from Awaken Beauty Lab· Aug 25, 2026

Hi Alicia, we are truly sorry for the empty bottle and for not honoring your refund request the first time. You were clear about what you wanted and we should have listened. That is on us and we apologize. Please reach out to us at [email protected] and we will process your full refund right away with no conditions and no further back and forth.

Response from Awaken Beauty Lab· Aug 25, 2026

Hi Susan, we sincerely apologize for the lack of response. You should never have had to file a dispute to get our attention and we are truly sorry this happened. That is not the standard we hold ourselves to and we take full responsibility for the gap in communication. The shade running too dark is also something we hear you on and want to help resolve. Please reach out to us directly at [email protected] and we will take care of a full refund for you immediately, no questions asked.

Response from Awaken Beauty Lab· Aug 25, 2026

Hi Sandi, we are so sorry your order arrived in that condition. Receiving a damaged package is completely unacceptable and we are truly sorry we let you down. Please reach out to us at [email protected] with a photo if you have one and we will make this right for you right away. You deserve better than this.

Response from Awaken Beauty Lab· Aug 25, 2026

Hi Sharon, we are sorry for the experience and want to address your concerns directly. Awaken Beauty Lab does not charge a restocking fee of any kind and our 30-day guarantee has absolutely no conditions attached to it. If that language was communicated to you it was a misunderstanding and we sincerely apologize. We also want to be transparent about the packaging. The Kafurux name that appears on the product is our international manufacturer, which we should be clearer about upfront. Please reach out to us at [email protected] and we will process your full refund immediately with no deductions whatsoever.

Response from Awaken Beauty Lab· Aug 25, 2026

Hi Joyce, we are sorry the application did not deliver the result you were expecting and we take that feedback seriously. The hair-like strokes come from using very short, light feathering motions rather than longer sweeping ones, and making sure the brush tip is lightly blotted on a tissue before each stroke helps control the product flow. We understand this was not communicated clearly enough and that is something we are actively working to improve. Please reach out to us at [email protected] and we would love to make this right for you.

Response from Awaken Beauty Lab· Aug 25, 2026

Hi Kathy, we are so sorry the wand did not give you the coverage you were hoping for, especially when your brows have thinned significantly. For very sparse or bare skin the technique makes all the difference. Short, individual strokes applied directly onto the skin with a light hand tend to give the most natural result. We would genuinely love the chance to help you get there. Please reach out to us at [email protected] and we will take care of you personally.