Avoya TravelReviews of avoyatravel.com

Nov. 20, 20215 AVOYA TRAVEL - SCAM TRAVEL AGENTS....DO NOT ANSWER PHONE NOW. NEVER GIVE THEM YOUR BOOKING CONFIRMATION NUMBER....THEY WILL CONTACT YOUR CRUISE LINE AND TRANSFER YOUR BOOKING WITH THE CRUISE LINES TO AVOYA....WITHOUT YOUR PERMISSION! THEY WILL PROMISE AND TELL YOU ANYTHING TO GET YOUR BOOKING CONTFIRMATION NUMBER TO GET THEM TO HANDLE YOUR CRUISE. BEWARE THEY WILL TELL YOU ANYTHING TO GET YOUR NAME AND NUMBER

We were very dissatisfied with the service provided by travel agent Sue Collins at Avoya Travel. She initially offered a $500 onboard credit, which was later denied despite our providing written proof of the offer, which is a clear case of misleading communication. Email and correspondence before the trip was inconsistent and phone calls were not returned (that is when the phone line actually would accept calls), and other important details, such as the correct spelling of names, were mishandled. To make matters worse, friends of ours who also booked the same cruise through Sue Collins experienced the exact same issues. We are concerned that this individual continues to represent Avoya Travel, and we will be using a more competent agency and agent for any future travel arrangements.

Sue Scaletta is an absolute joy to work with at Avoya. She is always professional and willing to do what ever it takes to make sure that my wife and I have the best experience possible. I recommend highly

Grace went above and beyond to accommodate our cruise for 10 people. She answered all my questions, got us a good deal compared to us dealing direct with Cruise Company, and she was happy to explain things so we were clear on everything. I would book with Grace again, anytime.

Diane Lobosco was wonderful! We ha e booked through her several times and the trips have been great. She goes above and beyond. Our cruise to Alaska was definitely a bucket list item. We have now booked a river cruise with her help.

Our great experience with Avoya Travel is due to our Travel Agent, Marina Lebedinsky. She goes above and beyond with her knowledge and superior customer service. She exceeds our expectations with the detail and attention she puts into our itinerary. She makes the whole experience seamless and stress free. We appreciate her patience & expertise.

The agent was not pushy. She let us tell her what we wanted and was able to find it much less than what we could find online. She was polite, prompt, and thorough. Will definitely use again.

First time using a travel agency and a friend recommended to use Avoya travel agency. So I did. I worked with an agent by the name of Donna. During our first meeting/ pho e convention everything went well, and it looked like we were both on the some page. I was happy she was going to my vacation preparation stress free ( Wrong was I) Long story shirt, the day of my flight,at the airport, was when I found out that there was no vacation booked. It has been 2 weeks to date and the agent Donna has not responded to any of my calls or email. I have reached out to avoya more than 8 times where one can only leave a message and no call back or even an email. My money from my account was taken and there is no one, I mean no not from Avoya that has reached out to me. BE ADVISED, THIS IS A SCAM. Iam still waiting to talk to a real person from Avoya customer service.