AVOXIReviews of avoxi.com

We are in the process of switching away from Avoxi. We never got answers from their support team on multiple glitches (dropped calls is the main problem). We escalated to our sales rep, who asked we provide a detailed list of all interactions with support so he could discuss the lack of response with the director of support. It took me over 30 mins to compile this detailed list. Then, I never heard back from anyone (the rep, the director, no one). The most recent glitch is customers can no longer leave a voicemail. They reach an Avoxi error message. So, if the agent is on another call, the second caller is just hung up on. This led to over a 400% increase in our abandoned calls and upset clients. My thought is Avoxi support doesn't know how to fix every glitch that comes their way, which is completely understandable. However, the lack of communication between the support team and our team along with the number of glitches and dropped calls are not conducive to growing our business. For reference, we have 1-2 agents and roughly 100 calls per day.

Be careful of the hidden fees this company charges. The monthly recurring fees are not reflective of the actual charges. They are introducing payment processing fees that are 110% of the actual monthly rental costs. They have also introduced a fees for the preparation of invoices. I called to ascertain about cancelling my service Jul 31st as I was told previously it was best to do it at month end. The agent advised it could be done before Aug1st thus avoiding the next month billing. However, If it was billed in error just call back and they would reverse the charge. I followed the advice provided. They processed the August billing and immediately cancelled the service. So effectively they took my money and did NOT provide any service. I followed up and they indicated the credit was sent to my bank processing and should be in my credit card account in 3 days. Today August 24th and the US $20.13 which was charged on August 1st has still not been received. This is despite following up with them and even requesting a callback. The accounting department's sole purpose is to avoid, deflect and take your money. I would give them a negative star rating if that was an option. DO NOT let this company get access to your credit card.

Tried to sign up, could not speak to a person, after i submitted my bank details online. The operator pretended on the phone that they could not hear me. Terrible service.

I echo similarly bad experiences here - it was good when we first signed up early 2020, then early this year after I increased my base plan and accidentally signed up for another plan, i have been unable to get them to cancel this additional plan, so I have been charge double of what I normally pay, with increasing telephone charges as well. No responses to my emails since Feb and now I can't even login to my account to cancel, as my password doesn't work and I can't reset. I would like all my money back and stop paying but can't even do that. I am horrified - Stay away.

Scammers. Call forwarding does not work at all and they charge for that!

Be careful of the hidden fees this company charges. The monthly recurring fees are not reflective of the actual charges. They are introducing payment processing fees that are 110% of the actual monthly rental costs. They have also introduced a fee for the preparation of invoices, which is clearly something is done by a bot. I cancelled my service with them and got a successful chargeback for some of the fees that Avoxi tried to charge retrospectively, and fees that I did not agree to when I accepted the original terms and conditions. To be clear, they are a fraud and scam ridden company.

THIEVES: I could not possibly give them less than one star. Signed me up and then told me I could not use the service. I asked for my money back and they proceeded to ignore me for 6 months. I've blocked payments with my bank and now I'm being harassed to pay up, nobody wants to discuss that I never got to even use the service. AL PARK the senior global account executive added me on linkedin and asked me if I'd started using the service but kept ignoring my replies when I told him its not working and what does he need from me to get it working, I was ignored 3 times on this. ITS A SCAM. DO NOT USE THEM.

The company AVOXI are THIEVES. They keep on adding fees every month. This month they charged me credit fees of $16.99 on top of the bill. I closed the account immediately and requested for the refund. They refused to refund me. WORSE COMPANY EVER. I DON'T RECCOMEND AVOXI TO ANYONE IN THE WORLD.