Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
152 reviews
AVOXISelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Moving your communications to the cloud doesn't have to be difficult, or expensive. With AVOXI, we enable your company to work anywhere at any time with our global voice and contact center solutions.
AVOXI (avoxi.com) has 152 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
Showing 81 reviews with 5 stars · Clear filters
Avoxi is a great telecom product at a very reasonable cost. It offers a range of suitable products to small to large businesses alike. I highly recommend the products.
By Jacques F.
Response from AVOXI· Oct 20, 2020
Thanks for your recommendation! We truly appreciate you taking the time out of your day to do so. - Team AVOXI
The best service, when I request something, they don't take an hour to respond my case, I'm always happy with their service.
By Trevor M.
Response from AVOXI· Oct 20, 2020
Thanks Trevor. I'm glad we are able to meet your expectations for service. Cheers - Team AVOXI
I have had the pleasure of receiving great service from Avoxi. there have been one or two occasions where I have had issues with the turn around times on the service requests. this however was resolved with their management team. I would like for them to keep up the great work in terms of the turnaround times as well as keep up the communications between all parties involved in service requests. I feel this is a must and every client should be treated the same no matter how big or small their account is. I feel that Avoxi has the ability to do so. Avoxi has a great service team and has assisted me where I have needed, please keep this up for all the clients.
By Michael S.
Response from AVOXI· Oct 20, 2020
Hi Michael. Thanks for taking time to write this note! It's fantastic to hear that our team has been able to leave such a positive impression. We're excited to continue supporting your business. - Team AVOXI
The best customer service support i ever see. Service is stable and pricing is competitive. Basically you can manage everything in the customer portal.
By Alvin
I have had a great experience with the customer service department. Always on top to get all the issues fixed asap.
By Sherry S.
Response from AVOXI· Oct 20, 2020
I'm glad you have had such a positive experience with our team, Sherry! We are always here to help!
I have had a good experience with them up to this point. I was informed that a lot of these negative reviews happen because they have to be strict with verification because of ever-growing telecom fraud. Nathan did a good job of explaining how call forwarding plans work. The customer portal is easy enough to understand without formal training.
By Matthew M.
We recently moved our team to AVOXI Genius and I was surprised by how easy the transition was and how affordable it is, given the features included. Customer service has been great and very responsive to any questions I had. Thank you!
By Cora
We have been looking for a reliable Voip provider with good customer support. Believe me, we have tried many and they all seem to have their customer support roots in Telco (yeah, bad). Not so for these guys, we had the usual call quality issues you always get when setting up multiple international numbers, each one was solved by extremely quick and competent support staff, it wasn't easy countries we asked for either. If you value great support and a reliable product, use these guys. They are not even expensive compared to all the rotten providers out there.
By Ken P.
