AventuronReviews of aventuron.com

They are closed 3 days a week so if you order at the wrong time, it can take over a week to ship. Customer service is rude and unapologetic. It's clear that they don't stock much and have your product shipped from the manufacturer (anything Helly Hansen in my experience). This company is a borderline scam and I can't imagine how horrible the return process would be!

Product was as expected and delivered very quickly. I contacted customer support once and they were very responsive and helpful.

Ordered a bike that they said would take two weeks to arrive, I spoke to one of their representatives (possibly the owner) and she implied they had bikes in stock when I asked, four weeks later and it hasn’t even shipped. I would highly recommend avoiding aventuron, their prices are low because they dropship simple as that.

Horrendous customer service. Shipping at a glacial pace. Avoid at all costs.

Under the guise of a small local business these guys take your money and then NEVER ship the product. There are many explanations for these delays. They are definitely just about to ship your order. If you could just wait a bit longer. Heaven help you if you file a dispute. When your patience runs out, Sandy will send rude emails about the legitimacy of their business and how YOU are the problem. After all, Aventuron was just about to ship your order. Please remove your review if you still want it. Forget these jokers. They advertise deceptive pricing and don’t ship your order. Best bet is not to fall for their nonsense and buy directly from the manufacturers. It’s good to support small and local - but also ethical companies, which Aventuron is not.

I placed an order nearly 2 weeks ago and while they are happy to take your money immediately, shipping the product seems to be something they are NOT interested in doing. Try and call their phone number BEFORE YOU ORDER and see if they answer. I can tell you they won't so when they don't you'll know NOT to order from them. I have sent 3 emails and only the first one was returned with a hollow promise that I would receive tracking info in a few days. I guess I have no choice but to dispute the charge with my credit card and order the product elsewhere. READ THE OTHER REVIEWS AND STAY AWAY FROM THIS SITE!

This company appears to piggy-back off of Google searches but does not have the inventory in stock -- yet lists it as in-stock when they take your money. I had to follow-up with them 3 times now and am still waiting for refund on 8/24 when item was ordered and paid for on 8/11. they do not answer telephone calls and have likely outsourced customer service to a remote location. Hate that when a business advertises itself as a small family-owned business but operates as money hungry e-tail business.

I bought a Surly Preamble Drop Bar at Aventuron because it was not available locally for me. After a week the bike finally shipped -- according to Aventuron, the bike needed to be assembled and repacked before shipping. However, when the bike arrived it was in a completely disassembled state -- disks for the brakes were not on the wheels, the bar was not taped, brake cables were not trimmed (one stuck out about two feet). I ended up having to take the bike to a local bike shop and pay about $100 to be properly assembled. Would not buy from Aventuron again!