Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
53 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Avenila is a marketplace that specializes in interior lighting. Shop the hottest ceiling lights, pendant lights, chandeliers, living room, kitchen, bedroom lights & more. Shopping at Avenila is guaranteeing you the best and coolest products at a fracti...
Avenila (avenila.com) has 53 customer reviews on The Fair Hearing, with an average rating of 3.1 out of 5.
53 approved reviews, newest moderated first
I ordered a carpet which looked quiet nice on their website. When the item arrived I was shocked and disappointed: The colours had nothing to do with the pictures plus the carpet had an awful odor. A terrible and penetrative smell of cheap plastic and chemicals. Until now, Avenila is not responding to my various emails.
By Martin G.
Ordered 4 outdoor lights - the website does not say they are low voltage. They came WITHOUT any product information or instructions. When calling the company with my electrician by my side ($150/an hour), the 24 hour customer service number is an answering service. I was told someone would email me within 3 days... This is NOT customer service. Do not order from this company!
By Susan A.
DO NOT ORDER!!! I ORDERED IN AUGUST 2020 and still have not yet received my order and it is now July 2021.
By Natalie L.
I ordered two wall lights on April 17 and got them June 2. The lights are nice but look better on the website, they use a very slow shipping agent (it said it shipped April 27 (so 10 days to prepare and send) but more than a month to deliver, I personally would've paid for a premium courier option. I'd give it 4 stars because the lights are nice but not super nice and seriously they should offer fast shipping for those who don't want to wait.
By Mohammed S.
DO NOT BUY FROM THESE SCAM ARTISTS. Their sales literature is of high-quality designer lights. These are not their products! They ship you something which vaguely resembles the light on their sales literature directly from a bargain basement China manufacturer. The units likely cost £5 each and are cheap tat. The 5* rating on this site can only be from themselves. Trading in this manner should be illegal.
By jon F.
This company is AWFUL! I ordered a light back on November 19, 2020. I still don't have it. I have sent MULTIPLE emails. They won't cancel the order and refund my money. #worstcompanyever
By Brenda
Where do I start, 1st-Know that everything is made in China, don't get me wrong, there are "good" Chinese sites, this is not. 2nd-When there is something wrong(wiring) they give you assurances that problem will be resolved, it's not. 3rd-Emailed back and forth(over 10 times)with continual promises that they are doing everything possible, emails stopped when I contacted credit card co. to start investigation.
By Tom
All products ship from China regardless of where the company web site says they are located, so expect 9+ weeks for delivery. Pictures on the website were pretty representative of what I received. However all installation instructions are in Chinese. They did supply English translations after I asked, but they make no sense. The remote that arrived has only Chinese characters and instructions, and doesn't appear to work.
By CYNTHIA R.
