aveloair.comReviews of aveloair.com

The worst website EVER! Keeps crashing and extremely slow. Add on fees makes them non-competitive. Return flight from Fort Lauderdale was delayed then canceled. No announcements however I watched them unload baggage hours before the cancellation. The next day I asked the pilot who was staying at my hotel if the flight was a go and said he had no clue if the flight was rescheduled.

Once again another trip on Avelo and another delay, why is there always delay when I have to use them. 12/02/25 a 3 hour delay, most of the time I don't mind being delayed on a few minute delay up to 1 hour. With this airline when time is on the line like this time they are late. I should have just used Amtrak. It would be a 24 hour trip, but had I left yesterday would have still arrived at my destination well rested and checked into my hotel on time. I have to get to an interview at 7 am on the December 3rd 2025. I was looking forward to landing at my destination on time, getting to my hotel that I had booked for the day and had time to prepare for the interview. The plane was scheduled to take off at 1906 and land at 2114 at my destination. Now the plane won't leave here until 2314 and arrive at my destination until after 0100 am. I will miss my ride to get to the hotel and now I have to pay twice as much when I do arrive at my destination. You don't honor your end of the contract then you should compensate your customer.

I’m extremely disappointed with my first experience flying with Avelo Airlines. My original flight was Grand Rapids to Raleigh on November 10, returning November 17. I changed the dates almost two hours before departure because a seat was available and paid an extra $60 for the change. When I received my new confirmation, the itinerary was completely wrong — both flights were listed on November 10 and in reverse, showing Raleigh → Grand Rapids instead of Grand Rapids → Raleigh. That’s not a mistake I would ever make since my original booking already had the correct direction. I went to the airport immediately to fix it, but the agent wasn’t helpful, and her supervisor, Parker, refused to come to the counter, saying I “should’ve been there earlier,” even though I had literally just rebooked less than two hours prior. When I called customer service, they still wouldn’t fix the error. Instead, I was charged a 50% cancellation fee and only got Avelo credit for the $60 I paid — credit I don’t even want because I have no intention of flying with Avelo again. This issue was clearly caused by an error in Avelo’s system, and the way it was handled was unprofessional and dismissive. I’d strongly caution anyone considering booking with Avelo — there’s no accountability when their system makes a mistake.

This is by far the worst customer service airline I”ve experienced and I mean the worse. I just contacted their CEO let’s see if he will respond, I’m giving him this chance before I blast them and explain in details what happened and file a complaint with DoT and BBB

Its a complete disappointment. They say its a cheap airline but its not. We ended paying the same amount as if we were going to travel in other airlines. Costumer service is a trash and they don't solve problems and if you email them they don't respond the issues. Please do not travel with this airline. Not worth it.

I paid for baggage upfront when I booked my flight and then when I got to the airport, they said I didn’t pay for it and had to pay for it. So I paid for it again and then when I got home, I reviewed my original reservation and I had paid for it. I asked them for my money back and they refused.

Avelo Airlines has been a complete disappointment on both ends of my trip. My first flight was scheduled for 8:00 AM, but it was delayed until 1:40 PM — nearly 6 hours of delay with barely any communication from the airline. No apology, no clear reason, and no compensation. Now, on my way back, my return flight was supposed to leave at 11:30 AM, and it’s been delayed until 6:50 PM — another delay of more than 7 hours. That’s a total of over 13 hours of my time completely wasted by this airline. Both delays have caused major disruption to my schedule, and Avelo’s staff has done very little to make it right. I booked Avelo thinking it would be a budget-friendly option, but I’ve ended up paying for it in lost time, stress, and frustration. I will absolutely not be flying with Avelo again, and I wouldn’t recommend them to anyone who values reliability or basic customer service.

Disgusting and Inhumane – Avelo Should Be Ashamed This was, without question, the WORST airline experience I have ever had. Avelo Airlines is not just unprofessional — it’s inhumane. The customer service was shockingly rude, cold, and completely lacking in empathy. It honestly felt like they trained their staff to not care. What absolutely pushed me over the edge was their complete disregard for medical needs. I requested a simple seat change due to a medical condition and was told I had to pay extra. No compassion, no flexibility, just a cold “you’ll have to pay for that.” Absolutely disgusting. They also have zero concern for families. We were told there’s no guarantee we could sit together — and they followed through on that threat. They separated our family across the plane, including placing my 7-year-old child with my 15-year-old, who they consider an “adult.” What kind of airline thinks it’s acceptable to leave a young child without a parent during a flight? That’s not just careless — it’s dangerous and unacceptable. Their entire operation is a scam. They lure you in with so-called “low fares” and then nickel-and-dime you for every single thing: bags, seat assignments, boarding, even common decency. And for all that money? You get miserable service, rock-hard seats, and staff who treat you like you’re bothering them just by existing. I left this experience feeling furious, disrespected, and honestly disturbed. Avelo is not just a bad airline — it is a disgrace. I will never fly with them again, and I’ll make sure everyone I know hears this story loud and clear. Shame on you, Avelo.