AutoZoneReviews of autozone.com

I’m very disappointed! I bought a Duralast DL-1200AC from your store on 3/24/24 at the cost of $180.00! Stop working today! I have followed instructions to the t!! Air compressor will not come on now!😡😡😡😡😡 Virginia Lockhart

This company has been getting worse and worse as time move on. I ordered a part online for over $500, because the store couldn't help me figure out how to get it and told me that's how I had to go after offering me a discount code that didn't work online after I ordered online it gave me a shipping date a week out that was a month and a half ago. I've called the store multiple times. They can't help me although the team seems to be very friendly and helpful. There's nothing they can do because it's an online order. They gave me the number to call the regional team. I've left them two or three messages over a weeks time with no return call. I'm over $500 out of money. I have no idea how to get it back. The man's team won't return my call and my daughter has been without her car for over a month and a half with finals work and everything else that comes with being a teenager. This is more than ridiculous. Every time I look at the app it updates. My delivery time is a week away, but there's no tracking information and says it's not shipped. This is beyond ridiculous and unfortunately seems to be the trend. O'Reilly's has been a much better experience in every other aspect and has the part I need but being out $500 I'm holding out to hopefully get a return or response for somebody. I live in Chandler Arizona this team in my opinion is pathetic. There's no excuse to not return a customer's complaint in over a week after at least two or three calls look into other options. I highly advise it. I've been loyal this company for a long time.

I was sold a 3 year old”new” battery, mind you it only has an 18 month warranty! It lasted 7 days and I had to miss time from my job being late because of a dead battery! Not only that but the guy kept my battery caging, the thing that keeps it from bouncing around! I’m struggling and could barely afford a new battery and definitely can’t afford to miss work!

Bought a simple part from Autozone, a thermostat. But that thermostat intermittently failed and only 7,000 miles later failed completely and my engine overheated and the engine warped. How can I trust Autozone for parts when one of the most simplest parts failed causing so much damage?

Unprofessional Service and Poor Customer Support! I wish I was a mystery shopper…it was that bad! SKIP THIS STORE (904 E Sample Rd Pompano Beach, FL 33064) Visited this location today seeking help with an evaporative emission system part for my 2019 BMW X2. I provided the year, make, model, and fault code (P0446), along with the part name, but did not have the exact part number. The employee at the counter (young black American female) struggled with the spelling of “evaporative,” repeatedly entering it incorrectly despite my attempts to clarify. When I politely pointed out the error, she became defensive and blamed me for not showing her my phone clearly enough (which I had already done). Her tone shifted from dismissive to confrontational. What made this worse: • No greeting when I entered the store • No acknowledgment or offer of assistance until I approached the counter myself • Became visibly irritated when I corrected her spelling mistake • Accused me of being unclear after I had already shown her the correct spelling multiple times. I left without the part. If you’re going to work in customer service, basic courtesy and patience should be the baseline. AutoZone’s competition will gladly earn my business if this is the standard here. What’s even worse is customer service like this is one of the reasons companies would rather incorporate AI agents than hire people to interact with customers. This could have been an easy sale. I don’t think it could get any easier, but to get an attitude, become frustrated, and then slick with me all because your computer can’t find a part due to your spelling errors is insane. She needs training or find someone else. Highly recommend you skip this store.

So, my son-in-law was fixing my vehicle, and I went to get the parts the first few times. However, this time, I couldn’t make it, and you think they wouldn’t care how he showed up? Well, my son-in-law was a bit dirty from working on the car. What mechanic stays clean? 🤭 Anyway, the ignorant sales team was being very disrespectful and kicked my son-in-law and my daughter out. They refused to provide them with services because my son-in-law was all in his mechanic era. 🤭 I used to love going to this place to get parts for my cars or whatever I needed. But since this happened, I’m not going to give them any of my hard-earned money or my business. Who denies someone services just because they’re in their mechanic clothes? This happened at the smelter location. I think it was very unprofessional and rude. I was going to post the video, on Facebook but I don’t need to provide evidence of it the people that did this know exactly who they are 🤦🏼‍♀️ but in the video not once was my daughter or her boyfriend being rude. They just asked for the parts they needed and asked a question about a certain part he needed to get, as well as some tools. We would have spent a little over $500 there if they had accepted his appearance. But no, so they went to O’Reilly’s, where they treated them with so much respect and not judgment at all. So Smelter AutoZone I hope you teach your team how to show respect and not show judgment and again I do believe it was the BOSS/MANAGER that was part of this issue, not sure if it was cause of are skin color or what but yes when I gone there by myself I would see people giving in a vehicle go in there twice as messy as my son in law was and they was very nice to them. This just blows my mind it really does.

I purchase brand new oil, when I arrived home doing oil change on my car I realized I was sold an old, recycled black oil.

I’d give 0 stars if I could. I originally ordered 2 sets of leaf springs. One came without issue, but the other just had a shipping label delivered instead of having the item attached. The original shipment had next day delivery as standard and now I’ve been waiting almost 2 weeks for this package. They DID send a replacement, but it’s currently held up in transit due to insufficient address according to the tracking. I’ll just order off of Amazon next time