Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
291 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Offering the highest rated services in the car shipping and auto transport industry AutoStar has grown a strong reputation on reliability and transparency. Fill in quote request form on this page and a Transport Coordinator will happily call you today.
AutoStar Transport Express (autostartransport.com) has 291 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
291 approved reviews, newest moderated first
The communication was top notch. I was informed every step of the way. My vintage car was handled impeccably and I would highly recommend Auto Transport.
By Mary
Response from AutoStar Transport Express· Oct 15, 2026
Thank you for taking the time to leave a review for us on Trustpilot. We greatly value your feedback. Could you kindly provide your full name or reference number so that we may appropriately thank you? We appreciate your assistance in advance.
Very smooth process. All questions were answered and follow thru. I highly recommend this company. Shipped my car from PR to California and it got there two days ahead of schedule
By Hugo A E.
Response from AutoStar Transport Express· Oct 5, 2026
Max Montalvo @ 786-228-5246: Hello Hugo, Thank you for such an amazing review! Much appreciated. We pride ourselves on great customer service from our office and the carriers’ drivers. I'm glad you were happy with the service. Remember Hugo, if you or anyone else you know needs to transport a vehicle in the future, please feel free to give them my contact information: +1 786-228-5246 or email me at [email protected]. Thank you again for choosing Autostar Transport Express, Best Regards
Sean was AWESOME! He followed up, he provided options, there was flexibility. Very professional and rates were good.
By Beach C.
Response from AutoStar Transport Express· Oct 2, 2026
Sean Hancock @ 786 228 5243: Thank you, Kristine, for the feedback. Much appreciated. I'm glad you were happy with our service. It was a pleasure to help with this move and we would be more than happy to assist you or anybody you know in the future. If you or any of your friends need to transport a vehicle please contact me at 786 228 5243 or 888 802 8250 ext 4219 or by email [email protected]. Thanks again!
Great to have a company find a driver, although it was a little difficult getting one it ended up working on very well
By Lee T.
Response from AutoStar Transport Express· Oct 1, 2026
Demetri Valerga @ 786-577-5175: Hello Lee! Thank you for providing feedback on your transport experience. Customer feedback drives our business. We thank you for shipping with us and spending the time to leave this valuable and helpful review. When you, your family or friends want a worry-free transport for your vehicle, please contact Demetri at 888-802-8250 x2225, 786-577-5175, or by email at [email protected]
I’m not one to write reviews but if I can help someone else not have the trouble, I had its worth it. I booked with Autostar Transport Express weeks in advance to move 2 vehicles no later than August 22, 2026. There were more than happy to take my deposit, and I never head from anyone from the company. I had to reached out 3 days, 2 days, 1 day before I was ready to leave and I got the same answer. We haven’t found anyone to transport your vehicles. So, I had to scramble to find a tow dolly and a place to store my other vehicle as if moving wasn’t stressful enough. August 31, 2026, still heard nothing from Autostar Transport Express, I reached out and requested a refund, and they said they would not refund my deposit because they tried to find transportation for my vehicles and it’s not their fault. Seems odd since people hire them for that purpose. I would suggest get everything in writing from Autostar Transport Express before giving them money or better idea find a trustworthy company. In my option Autostar Transport Express is a shady company that doesn’t respond or talk with their customers.
By BARRY S.
Response from AutoStar Transport Express· Oct 1, 2026
AutoStar Transport Express respectfully disagrees with the customer's account, as several statements do not accurately reflect what occurred. The customer contracted AutoStar to arrange transportation for two vehicles. As stated in our Terms and Conditions, pickup and delivery dates are estimates and are not guaranteed, and AutoStar has five business days from the First Available Pickup Date to locate a carrier. Although a carrier was not secured within the initial five-business-day period, the customer did not cancel the order. The order remained active, and our dispatch team continued working to secure transportation. A carrier was subsequently assigned. At that time, the customer advised that one vehicle had already been moved and requested that the order for the remaining vehicle be placed on hold while they decided how to proceed. Several days later, the customer chose to cancel. Under our Terms and Conditions, once a carrier is assigned, the brokerage service has been rendered and the deposit becomes non-refundable. The customer's subsequent cancellation does not change that fact. We also clarify that AutoStar did not issue a refund that we later attempted to reverse. The customer initiated a credit-card chargeback, which AutoStar is disputing based on the documented order history and carrier assignment. For these reasons, we respectfully disagree with the characterization of events in the complaint and stand by our decision to dispute the chargeback.
Great service. Have shipped cars twice across country. No issues. Fair price. : )
By googly
Response from AutoStar Transport Express· Sep 30, 2026
Alan Iberlucea @ 786-725-5989: Hi Toby! Thank you for the nice review. We are happy that your transport experience with us was so easy. Next time you need vehicle transport, you know we will surely give you the same great service as before. My team and I always strive to provide the best service possible, despite any complications we may face. Always glad to help! I look forward to providing our services to you and your relatives and friends again and again. As always, I may be reached by phone at 786-725-5989 or 888-802-8250 Ext. 2231 or via email at [email protected]. Thank you and have a great day!
Overall I am just okay with my experience with AutoStar transport. I originally signed a contract and was quoted a total of 985 with them to ship my car from Texas to Georgia. I made clear before signing the contract that my vehicle had to be picked up by a certain state as we were doing a military move out of state. After signing the contract AutoStar reached out stating they found a transport wanting to move the vehicle however now the price had jumped to 1285 after signing the contract with them. In the end I was still required to pay 1100 which is still more than the contract that was signed. I was given the excuse that they were just “brokers.” However, that is not what the contract stated I needed to pay. The other issue I had was that the transport company was originally supposed to arrive around 8-9 am that morning. However the truck did not arrive to pick up my vehicle until 3:20pm. This hindered our move and we waited around for hours causing us to have to pay more out of pocket for our move. The only reason I am giving 2 stars is that Daniel from AutoStar was very informative and communicated well.
By Maria R.
Response from AutoStar Transport Express· Sep 30, 2026
We sincerely apologize for the concerns you experienced regarding the pricing and pickup timing of your vehicle. We understand how important it was to coordinate the transportation around your military move, and we regret the inconvenience caused by the later-than-expected pickup. As a broker, AutoStar works with independent carriers, and carrier pricing and availability can change based on current market conditions and route availability. We understand, however, that any changes to the transportation cost after booking can be concerning, and we regret that the pricing process did not meet your expectations. We also appreciate you recognizing Daniel for his communication and assistance. Your feedback regarding pricing, scheduling, and communication has been noted and will be taken into account as we continue working to improve our processes and customer experience. We apologize again for the inconvenience and wish you and your family all the best moving forward.
Working with Sofia was great. She was committed to finding us a great hauler. If you want to let a broker handle your vehicle transport, I’d highly recommend them. Julio and Travis Navarrete, #22646874
By Terri
Response from AutoStar Transport Express· Oct 2, 2026
Thank you for taking the time to leave a review for us on Trustpilot. We greatly value your feedback. Could you kindly provide your full name or reference number so that we may appropriately thank you? We appreciate your assistance in advance.
