Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
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301 reviews
Auto Parts WarehouseSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our catalog includes a wide range of over 550,000 discounted car parts and auto accessories from different aftermarket manufacturers to fit all vehicle makes and models.
Auto Parts Warehouse (autopartswarehouse.com) has 301 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 49 reviews with 1 star · Clear filters
I ordered a very critical component for my vehicle, the part never left warehouse in Connecticut. As long as they keep using fedex I will never order from autopartswarehouse.com again. I'm purchasing Rockauto.com and knock on wood have received all my items. Thank you U.P.S.
By Edgardo A.
Never received my order, was never given updates on backorder items, and then the shorted me $11 on my refund? How are they in business?
By David M.
Called to see why my package had not moved or processed in 3 days. When contacting customer support the message said sorry we are unable to talk to you and take calls at this time please email us. Which I did and to this day(week later) still no reply? So I called back and when option to order came up I hit that and low and behold they are still taking orders! Can't help with customer service but yet we can still take your money.My package said Monday the 27th and today is Monday the 27 th and I just tracked again and now its. Projected date is the 30th ...yet it took them less than 30 minutes to yank the money out of my acct. I hope I even get the part now? SMH
By Chris L.
Non existent customer service. You can not return core for deposit refund. The part they sent did not work. This is NOT @ “hassle free “ experience. By far.
By Robert G.
Response from Auto Parts Warehouse· Mar 24, 2020
Hi Robert, We do apologize if it took longer than expected for us to get back to you. Due to the recent Corona Virus outbreak, we've taken proactive measures to protect our staff and we appreciate your concern! But rest assured we're all up and running, and are committed to addressing your concerns as quickly as possible. Here's the instructions on how to return the core. Simply write this RMA# 83256513 on a piece of paper and tape it outside the box. Kindly have the core be ship to; Vendor: Cardone Gcom 761 Progress Parkway LaSalle, IL, 61301 You may use the shipper of your choice (UPS, Fed Ex, USPS, DHL) however, we highly recommend that you obtain a tracking number. Hope this one helps. Thank you, Philip Customer Advocate Team
worst place I have ever ordered parts from. First of the parts came in a bag and the boxes inside were somewhat crushed. We installed 4 oxygen sensors on a Porsche that was running OK but had a eng. check light on. The car will not run now and all 4 sensors show a code "Low voltage" Ok so I called to order replacements this time Bosch. Got a guy in probably Bangladesh who was no help. I requested a RMA so I could get a credit or refund 3 TIMES now 3 weeks later no response. So now after 2 weeks I have an RMA # but shipping authority 5 days later the Fed X label and shipping label with bar code is sent by e mail. It will not print I've tried every which way so I can't ship parts back for credit. These guys can't even handle returns of bad parts.
By Jim F.
Response from Auto Parts Warehouse· Mar 24, 2020
Hi Jim, Thanks for your feedback regarding the quality of our product and return process. We are currently experiencing high volume of customer inquiries and requests, our sincere apology for the delayed response. I already had this incident forwarded to the manufacturer for product review. And by the way, your request for the return of the 02 sensors was addressed last 03/19, please check your email for the RMA number with return instruction and the return shipping label from FedEx. Refund will be processed as soon as we received the parts. We are continually looking for areas where we can improve on so your feedback is highly appreciated. Please feel free to contact us if you need further assistance. Thank you, Ofelia A. Customer Advocate
Trying to return an item is a nightmare. I filled out the on line return form and never received a response. I called the customer service line twice to get help. both times they said they emailed my RMA number but it never came through. I even tried 2 different email addresses. After about 5 attempts nothing ever came through but amazingly I did receive the customer service survey emails at both emails.Of course I filled them out accordingly. I did receive a verbal RMA number and a return shipping address. I keeping my fingers crossed hopping to see a refund someday. If not my next email will be to the BBA.
By Benjamin W.
Response from Auto Parts Warehouse· Jul 31, 2019
Hi Benjamin, Our Customer Support Team already contacted you about this issue for assistance. Thanks!
Sent a part back a month ago and still have not got a credit. They sent me wrong parts for my truck two times.
By Bridget M.
I ordered a simple light switch on Jan.10th, today is January 23 and I still haven't received the part. I have gotten nothing but lies from them. They claim to have put the money back on my card but haven't. These people are scammers.DO NOT ORDER ANYTHING FROM THESE DAMN BUMS.I am turning then over to the better business bureau.
By Lolita
