Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
773 reviews
Auto Glass NowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Auto Glass Now specializes in auto glass repair and replacement. We offer same day repairs at our location or yours. Our Certified Technicians only use the best OEE or OEM parts to insure quality and total customer satisfaction.One of the most important things to us is our commitment to offering exceptional quality at an affordable price. We guarantee a low, fair price when replacing all types of windshields or auto glass, regardless of your car's make and model.We know that being without your car can be inconvenient. When you bring your car to us, in most cases we will have it ready for you in about an hour. We also offer Free Mobile Service to your home or place of work. We deliver same day service so that your windshield replacement is fast and hassle-free.We only hire the most experienced auto glass replacement professionals. Each one of our qualified technicians has gone through extensive training and a certification process.
Auto Glass Now (autoglassnow.com) has 773 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
773 approved reviews, newest moderated first
showed up late, did not have correct window, did not call to state problem, no call with update I had to call and they are too busy to finish the repair until two weeks from now. terrible customer service use any body but Auto Glass Now
By Bill S.
I filed a glass claim through my insurance! I made an appointment and asked the young lady to repeat the address and appointment time. She rushed me off the phone and stated she will send me a text. I did not receive the text until the night before.... when I got to my appointment the store was closed. When i called the store customer service , I stayed on the line for 30 mins and was disconnected, no one ever called me back to reschedule or notified me that my appointment text was wrong. I am so sick of bad customer service!!
By Amber C.
Auto glass is great. Much cheaper the safelite. Service is excellent. I went to the Belmont location in Chicago. Keep up the good. I’ll definitely my recommendation for anyone who needs repairs of of windows on their car or truck. Ron Haynes
By Ronald H.
Auto Glass Now / Auto Glass Fitters 8 Bryce Industrial Dr. Savannah, GA. 31405 On 8/16/23 I had my windshield replaced in my Mercedes benz sl 550 The technician dropped a screwdriver on my front fender and dented it. One of the employees came over and told me what happened and showed it to me. They told me don’t worry, get it fixed and give us the bill and we’ll make good on it. I had them sign a piece of paper that they were responsible and I still paid the windshield bill. They asked me, can you please pay in cash? I said ok. I was told I had to contact a gentleman named Thorn 912-660-8379 It took a lot of phone calls he doesn't return phone calls at all. For the last three months he keeps telling me my check is coming in the mail. $3,925.00 dollars. Come to find out they do not have product liability insurance. I can't believe it, that is unbelievable. I took it upon myself and I contacted the city to see if they had a business license come to find out they did not. The city went right out there and gave them a 10 day notice to apply for one. I asked Thorn for the phone number so I can call to find out where the check was. He said he could not give me the gentleman's name and phone number. I thought that seemed very strange. I asked Thorn Who owns the company? He said he did not know Who signs your paycheck? I asked him. No one I get cash. Hummmm I started calling that 800 number. Nobody knew who owns the company. I don't understand that. Multiple corporations something seems very strange here. Thorn did tell me everything goes through him. Thorn is a liar & a SCUMBAG . They damaged my car. I stopped at the shop 12/22/23 on a Friday To see if my check got sent there. The manager Michael said no it did not. They had so much cash on that table They could have paid me right there. I found out one of the owners of the company’s name is Johnny Dayberry He doesn't return phone calls neither. I am going to sue them. File a complaint with the FTC & The attorney general of Georgia. Something is just not quite right with this company.
By michael C.
These guys were amazing. Not only were they half the price of Safelite but there was some trouble putting in the glass and they managed to find a way to make it work. I would definitely go back here.
By Lee M.
I want to thank you for a great and fast experience will recommend this place
By carmen D.
Auto Glass Now I called "AUTO GLASS NOW" of Winston Salem, NC last Wednesday to schedule an appointment for my rear glass to be replaced in my 1971 Camaro. The woman I spoke with was very nice and took all of my information pertaining to the vehicle. She looked up the "Classic car" rear glass and quoted me a full installation price and she said they could come out to my home and install the glass on Tuesday between 8 am and 5 pm. This morning I called and got an answering service that confirmed my appointment today. During the conversation I asked if we could get a more direct time because I didn't want to sit here all day waiting. After a brief pause the gentleman informed me that they could not install the glass because it was a "Classic Car" but could bring it to my home and drop it off. SERIOUSLY? What good is the glass to me if it can't be installed? I can order the glass on-line and have it delivered. Why didn't someone call me and let me know? What a joke! Please AGN....Do your job...follow up! If you don't install "Classic Car" windows, say so when we call and put it on your web page. LET PEOPLE KNOW before they take time off and lose a day because of your incompetence!
By Scott H.
Celandrea was an absolute doll,very professional, kind, courteous and very helpful!! My new windshield turned out great qnd it took them less than an hour. Absolute perfection. I am so happy with their service, I will recommending them to everyone I know. Thank you, Tifini Helton
By Tifini H.
