Customer service is a pain...
I had ordered a chrome bumper from AUTOFiT but received a black powder coated bumper instead. Clearly, the wrong part was shipped to me. Although this was very inconveniencing, I understand mistakes happen. Although their customer service was quite responsive, I didn't appreciate the constant request for pictures of the product and various numbers on the box. I literally had to send multiple pictures of any and all numbers on the box or product. Given the shipping cost, I understand one picture to confirm that I did indeed receive the wrong product but it's not my problem if the box wasn't marked correctly causing this issue in their warehouse. As a side note, the box was correctly marked as a black bumper. Once it was determined that I did receive the wrong item, they immediately should have issued me a pre-paid label to ship it back - not constantly ask for additional pictures of typed or hand written numbers on the box as if it was my fault. In the end this was resolved, but it shouldn't have been this difficult. And BTW, there never was a chrome bumper in stock although the website said there was. Different problem that needs corrected as well but that is what caused this issue to begin with.
By CP