Auto-Owners InsuranceReviews of auto-owners.com

I had to file a claim on my vehicle, which was damaged by a large tree limb in a storm. I contacted the company immediately, and my claim was assigned to Paige Goble in the Peoria IL office. Paige got back to me immediately, walked me through the process and explained all available options. I would rate my experience with her as excellent. All her communications were clear, thorough, and timely.

I have insurance for my class A with Auto Owners. Recently I had a weather related issue where the wind tore off my slide out retractable cover and the holder broke a window and ended up damaging the roof seal. My claims agent Tabitha was very helpful and provided me with the information I needed to get my repairs done and in a timely manner so as not to waste the rv season. I am very satisfied with my experience and claims process; thank you Tabitha.

We have been customers of Auto Owners for 5 years, we recently relocated to Missouri and converted our builders risk policy to home owners, along with all of our vehicles and also our umbrella policy. After 3 months we received a cancellation notice of our homeowners policy due to an unacceptable business on our property. We have a small distribution Company and the only business conducted on our property is the parking of our small ford transit box truck. All other business is conducted via phone or internet. We tried to reason with this company but to no avail. Save yourself the aggravation, believe all the negative reviews. These people are unreasonable.

The problem with this company is they spend money on attorneys when it’s not necessary rather than try to work with their customers. This company will hire an attorney for small claims $1000 issue rather then try and settle or work with their customers. Leave as fast as you can they are horrible.

I really don’t like to come online and leave negative review about a company because being a business owner myself, I understand both sides of this fence. However, this insurance company and the service that it provides two customers has become ridiculous. Let me explain why. For our business I had taken out a commercial policy for liability on the business and inside that policy there are additional coverages that were added in for damage to lightning or fire, etc. There storm that came in and through it the power pole electrical box outside had gotten fried in the process of frying it the current went through and fried the electrical box inside the facility. Within this policy, it clearly shows for lightning coverage and were given delay after delay pertaining to opening a claim on this. However after sometime back and forth with the insurance company they turned it over to a claim agent. The electrician bill is nearly $4000 under the insurance policy for coverages listed as commercial general liability plus endorsement coverage is shown for this. I supplied documents and electrical bill to this company/ agent. We were provided with an insurance claim agent handling our case her name, Rebecca Ward.. Over the course of two weeks we have reached out numerous times after supplying documents by email. We have made several phone attempts and continuously are receiving delay after delay after delay for an answer that the coverage is or isn’t going to step in for coverage and in the meanwhile, we have the electrician company calling us numerous times a day, wanting compensation threaten us with attorneys or place in a lien on our business. So when I come on and I leave a review pertaining to this company, I can assure you that there is merit behind it because no one should receive a runaround from an agent pertaining to their case, this is the second occurrence that has happened since we’ve carried our policy with them. The first occurrence is my husband had an accident there inside the facility he had taken a fall, hit his head on the corner of a doorway, rushed to the hospital. Got 18 staples in the top of his head and this company claims that owners are excluded from the policy so a $20,000 Hospital bill they denied paying out on so this is the second claim that we have tried to collect for and with no positive outcome. The company has no problem with taking money for policy’s, but by God when you go to make a claim, they don’t want to help you. So my advice to anyone out there looking for insurance sure it might be inexpensive with them, but if they’re not going to help people and pay out when Emergency do occur, what’s the sense of having them. I hope this helps somebody out there before taking Insurance with them! Very dissatisfied with their service. Don’t recommend. I’m sure before this is over Our Attorney will be looking at the paperwork.

I have been a customer for 25 years. I have had only a few claims over the years. My latest claim for a fire has been abhorrent. After more than 2 months, I have no progress. My adjuster rarely returns calls and is offering a ridiculous settlement. I will never use or recommend Auto Owners going forward.

Ryan, at Auto Owners and Emily, at Philleo Ins took care of our very 1st claim ever after many years with commercial and personal policies held by them. Emily took the wheel so we could focus on our business. Ryan scheduled the assessment and inspection. A few emails and phone calls and the claim was settled. We can't praise them enough for handling this situation and taking it off of our plate. I read that policies have increased but believe me, everything and every service has increased since covid. We are realistic that we will not be paying same rates for construction or vehicle damage repairs that were held 6 yrs ago. Due diligence requires us to find best prices and best practices. Auto Owners and our Agent meet our high standards. They are worth the return and peace of mind.

We have been with this company for many Many years… too many to count actually because I’ve been with my company for 16 years and we always had them… our business has been operating since 1967. Anyway, one of our tenants died in our apartment and we did not find out until she was late for rent. The damage to the apartment was extensive. I was warned Auto Owners would find a reason to cancel us and they did everything they could to find reason and while I was recovering from major surgery and could not rent apartments AND we were in the middle of remodeling apartments, they canceled due to not enough apartments rented in 2 of our 6 buildings. They would not work with us. That’s fine… we are canceling all our policies with them now for EVERY property we own and that includes ALL our houses and other businesses AND our car insurances. Their loss is another company’s gain. I’d give them zero stars if I could.