Authorize.NetReviews of authorize.net

What a horrible third-party payment system! Order was placed with Landrover Thornhill who uses Authorize.net to process payments. The $1100 payment was processed with my bank. The funds are on hold at the bank but Thornhill now says they've never received the order OR the funds from Authorize.net. The bank won't release the hold for 2 weeks. Meanwhile, my vehicle is broke down 5 hours away from home.

Horrible company. Hold your funds and do not release them for 3 months then cancel your merchant services

Deceitful company whose customer service is non existent. I cancelled the service over a year and a half ago, not having one charge go through them. Finally in December, they followed through with the cancellation.. I now received a call from collections for over $2,000. They are crooks. Avoid this company at all costs.

This has been, without question, the worst onboarding experience I have encountered. We thought we were signing up for authorize.net but they deferred us to their partner Zen Payments. Both were incredibly underwhelming and would not recommend. To begin with, our business was never properly approved. Based on the eventual feedback we received, we should not have been onboarded at all. We operate a small hormone practice with monthly memberships and lab billing—nothing complex—but no one took the time to understand our payment model during onboarding. We were never informed that our subscriptions would be classified as keyed transactions, nor were we advised that a POS system would be required to swipe transactions through Zen Payments. As a result, during our first month, all transactions were processed in test mode, meaning zero funds were deposited despite transactions appearing authorized and swiped. This was later explained as an onboarding error between Authorize.net and Zen Payments. We are left to chase thousands of dollars of payments now with customer reputational damage in explaining this. We were left to resolve these technical issues ourselves, which unfortunately aligned with the overall service experience after we learned authorize.net and zen payments were never even configured on the back end correctly together. We were then instructed to purchase a POS system and overnight it to our business, costing us approximately $300. Only after doing so were we informed that our memberships would never qualify for swipe transactions and that we would instead be required to enroll in a 100% keyed program, which carries approximately $1,500 per year in Visa and Mastercard fees—rendering the POS purchase unnecessary. Despite onboarding in October, four months later we have not received a single dollar of our own revenue, as all funds remain held in reserve. We have been told a determination *may* be made in February regarding release of funds. Expectations are extremely low. While holding all of our revenue, the company has nonetheless deducted hundreds of dollars in fees, which I consider excessive given the circumstances. I have repeatedly requested to cancel the service, return the POS (which was opened but never installed), and have our funds released. These requests have gone unanswered. At this point, I am preparing to dispute the POS charge due to the lack of response or return process and to leave reviews wherever possible to document this experience. I strongly advise any business to avoid onboarding with this company. Based on our experience, the process is disorganized, poorly communicated, financially damaging, and unsupported.

They allow you to create an account after you give them ALL the details about your type of business... then they let you charge your clients, HOWEVER, they then HOLD ON TO THIS MONEY, and tell you they will no longer work with you because they don't work with your type of business. They hold onto the transaction for at least 120 days, with a small chance of releasing it before that (which doesn't happen). If you're a bit confused, they essentially hold on to your money until they feel like it. You're only allowed to send emails, there's no one you can talk to. In my case they held onto $11k, which forced me to handle things with money from my savings and I even had to overuse my credit cards, and trust me, within those 120 days I contacted them a lot, they simply "followed their protocol" and barely cared about how serious 11k is in this economy, and how much it really threatened my stability. It was extremely frustrating and I felt powerless, AND SO WILL YOU. Unethical practices, non comprehensive nor fair system. I finally got my money back, and now I can comfortably say, F this company! I recommend you simply check with your business's bank to see if they have a credit card payment option. Way better, safer, and damn near free. Wish I would've come across all the reviews here before I signed up with those guys. If you're reading this, lucky you! Good luck in your business efforts!

They are A SCAM!!!!!!

Was denied for a merchant account, did not use their service at all, then charged multiple times. They are next to impossible to cancel, you can't delete your account online, you can't request refund, their hold times are 30-60 minutes long and it's part of their tactics to charge money. Yes, if you have a merchant account with them, their gateway works, but lord help you if you need to cancel or if you apply, but then you're denied. They'll charge your card until the end of time. It'll be quicker for you to cancel the debit/credit card you gave them, order a new one and resetup all your bills you pay with that card, over trying to actually cancel and be refunded for the service you never used. STAY AWAY!!!!!

They do not have a reference to developers to set up authorize.net on your website. Terrible support - a bunch of foreigners. I would not recommend this awful company.