AuthenticWatches.comReviews of authenticwatches.com

Beware of this company. I purchased a Rolex watch from Authentic Watches. It had to be wound daily even though it's a self wind watch. After 2 years, it was losing hours of time. I sent it for repair since I had bought the Silver Protection Plan. They had it for 8 weeks. The day I received it back, I wore it for 6 1/2 hours and it lost over 2 hours. They claim they fixed it and tested it before sending it back. If you buy from them, don't bother with the protection plan. They don't stand behind it.

DO NOT BUY A WATCH HERE IF IT IS MORE THAN $10,000. I bought a "new" Panerai 616. It arrived with a damaged box, no tags or stickers, and a scratch on the bezel. When I called to complain, I was told that I could exchange the watch for something else, or since it is more than $10,000, I could return it with a 10% restocking fee. I argued that this was clearly a display model and not a new watch. They said that since it was not owned by anyone, it was considered new, and refused to waive their restocking fee. I own more than a dozen pieces and have not had this experience elsewhere. I'm giving this review 2 stars since the piece is genuine.

I'm here to share what happened with me.I ordered a watch and less then a year after I received it it stopped working first the second hand was jumping wild then it came to a complete stop. Now after spending alot on a watch and less then a year later it just stops oh well at least its under the warranty so I sent it back costing 50 bucks just for shipping.After about 6 weeks i call them up to see where their holding they tell me it needs routine cleaning for another 150 well to charge me 200 bucks to fix a watch less then a year after reicieving is really bad especially when nearly every watchmaker would do it for 120 with shipping here 150 plus 50 shipping they ultimatly went down to 100 bucks so 150 total well for getting something costly dont do it by some company selling old overstocked watches pay the extra money. I didnt give one star because they did write in the fine print that this can happen and the worker on the phone told me it happened to him too and it can happen TO YOU TOO. All these 5 star reviews are about the people that had no problem. But be warned you must see how a company reacts when things don’t go their way. when everything goes good doesent tell you much you must look at the reviewes to see when there was a problem, how the company reacts and l did not find not ONE review of someone that had a problem and how helpful they were BECAUSE THEY ARE NOT. Dear authentic watches if your selling high end watches you should do much better. So here is my advise to all you people out there if your looking to buy watch pay a drop more go to someone who is a certified seller selling new stock from the company where you can have a factory warranty and if you bought already when it breaks dont send it into them so they can take more of your money, go to your local jeweler AND IT WILL BE EASY CHEAPER AND MORE FRIENDLY FIX much quicker I dont think the company did anything wrong I'm just trying to let you know how this company works their cheaper prices are by buying overstock not being authorized no customer service and overcharged when it breaks to fix. Please shop smartly.

To whom it may concern Authentic watches is very trustworthy and always deliver in time as promised and price is also always value for money. I have been buying from them for many years ever when i stop for a few years i still always recieved christmas card and other greeting.They always treasure their customer kowning one day they still come back and buy from them again. Again and again.

The watch wasn't sized correctly.. had to go to a local Breitling store to get it sized correctly.. I wasted half a day doing that .. also not sure if it's real .. it comes with paperwork saying it is but my friend just bought one a the jewelry store and his has a electronic warranty that is put into a Breitling computer that starts the warranty from date of purchase... so there is some doubt in my mind that it's authentic ..

There should be a buyers beware notice such as “We are not authorized retailers. We are wholesalers. You will not have factory warranty or be able to register product with maker.”

The diamond which i bought was not in one size and the purity was not so good. I mean that ear rings which I bought was in different size. This wasn't explain in advance. And purity is different for every ring. I am sorry to write this, but I am really disappointed.

Ordered a watch band and 7 months later had to re-order. Purchased a different band just to be able to wear my Tag until the re-ordered band is delivered supposedly around February.