AutelReviews of autel.com

Absolute outright thievery, sent in a couple of units to just have flashed to remove forgotten passcodes and was quoted over $1900, one under warranty. We were told prior to shipping that there wouldn't be a charge for units under warranty. BTW you can purchase both new for same money. I wouldn't use this company or it's subsidiaries.

Warranty is not really a warranty I trusted Autel for my shop, but when the tool’s battery died in 6 months, Autel customer service was slow and unhelpful. They said I had to pay shipping to get warranty repair. Why should customers pay to fix your defective product? Very disappointing experience.

This company is a fraud. I purchase a car computer scanner to reset the oil change I do yearly and to clean my DPF filter once in awhile. When I purchase the machine was never mentioned I needed constantly an 150 AUD yearly subscription to be able to access those basic funcions. My first yearly subscription has expired and now I can't access those basic functions anymore without paying again 150 AUD for a mere year of use. Thiefs!!!!!!! I paid the device 400 AUD and I should be able to use all the basic funcions it was advertised to do without forcing me to keep an super expensive subscription going. Now all finctions have disappeared until I pay the autel mafia 150 aud for another year of use. Shame on you AUTEL if you told me clearly at time of purchase I would have never bought anything from you.

Sent a faulty product. Following the website I ve got in touch with support over whatsapp. The person in the other end was absolutely vile. Avoid

Just purchased a new mx808z scanner and it’s excellent. Delivery was within 24 hours and customer service was excellent. Don’t listen to the negative reviews I would highly recommend this company

Absolutely dreadful service from this company. I had an Autel EV charger which went faulty after 18 months use. It has a 36 month warranty. When I attempted to contact Autel about getting a repair or replacement despite numerous attempts they refused to engage. I had to get an alternative company install a new charger costing me just under 1000 euro. I would strongly not recommend this company or their equipment as there follow up support is non existent.

Frustrating Experience I’m extremely disappointed with how this situation is being handled. About two months ago, I purchased a Vinfast VF8 and was informed about local incentives that could help me recoup some of the cost for installing a Level 2 charger. I went ahead and had the charger professionally installed, expecting everything to go smoothly. Two weeks after installation, the installer who was supposed to help me claim the credit—asked me to connect the charger to the internet. That’s where everything started falling apart. Using the Autel app, I tried to get the unit online. It wouldn’t connect. I even purchased an exterior modem to boost the Wi-Fi signal, and still nothing. I reached out to Autel’s North American support team. First issue? The response time. It takes 2–3 days to hear back, every time. When they did reply, they sent a long troubleshooting list, much of which I had already attempted. I ended up removing the front panel, buying a 100ft Cat6 cable, and running a hardline from my router directly to the charger—still no internet connection. After more back and forth, tech support finally suggested the unit might be defective. But instead of handling a replacement themselves, they pushed the issue onto the dealer. When I contacted the dealer, they told me Autel needed to initiate the claim. So now I’m stuck in a loop, getting passed from one side to the other, with no clear resolution in sight. This has been incredibly frustrating. No one seems to take ownership, no one acts with authority, and there’s a general lack of urgency. Based on my experience so far, I cannot recommend Autel. Their product may look promising on paper, but if something goes wrong, you’re on your own.

Kein Bock was zu verkaufen? Enttäuschende Kommunikation – kein Kundenservice erkennbar Wir haben dem Unternehmen am 08.05.2025 eine konkrete Anfrage zu einem hochpreisigen Auslesegerät geschickt – bis heute (mehrere Tage später) haben wir keinerlei Rückmeldung erhalten. Eine simple Antwort, selbst eine Absage, wäre ein Zeichen von Professionalität gewesen. Stattdessen drängt sich der Eindruck auf, dass weder Interesse am Verkauf noch an grundlegender Kundenkommunikation besteht. Wer an einem zuverlässigen Geschäftspartner interessiert ist, sollte sich bewusst sein, dass man hier offenbar auf sich allein gestellt bleibt. Sehr enttäuschend. Bei einer Angebotsanfrage für fast 2000€ ist das ein Witz.... Dann kaufen wir halt wo anders =)