AurumBrothersReviews of aurumbrothers.com

Bought two bracelets. Finally showed up and “ black diamonds’ were way undersized took it to jeweler and confirmed it. Was told they would not return because I took tags off. Worst customer service. Sent pictures 3 times. Looked nothing like the one in pictures on man’s wrist. Half the size the other bracelet purchased was ok found very similar for third the price. Still waiting for money back.

Nice looking collection of loose beads because their bracelets keep breaking. I paid and sent back to the Netherlands for a repair. Broke again, they got all sarcastic with me. Got a cheap trip of bracelets from Temu that are going strong after 2 years. Imagine being outperformed by Temu.

I bought a bracelet with a beautiful labradorite stone in it. I broke it shortly after receiving it. Customer service was second to none. I reached out to Aurum and almost immediately heard back from Eleanor Barrett, Customer Support Specialist who was very responsive throughout the entire transaction. She offered me a complete repair/replacement of the stone immediately. My only cost was $15 for the return shipping. I received my new bracelet within two weeks! Thank you Eleanor & Aurum Brothers

My first dealing with Aurum Brothers resulted in the bracelet I had chosen not being suitable I was told that an exchange was totally possible & being my 1 st purchase i would not be charged for shipping The service I received from return to delivery of my new bracelet was exemplary I was informed at various stages how the exchange was going Within 10 days i received the bracelet ( i live in Australia)& am delighted with the result So not only does Aurum Brothers excel in their customer service but their jewellery is carefully crafted & detailed to ensure enjoyment for many years Aurum Brothers well deserve their 5 stars Franco Melbourne Australia

Excellent customer service and beautiful collection with high quality stones!

My braclet wire broke and all they said send it back to other side of world for a repair. Very expensive and poor quality I have spent thousands with this company and they couldn’t make it up to me avoid !

Extremely Extremely Extremely expensive. Over priced. They used to be quite reasonable but having looked at there website. It’s shocking. They’re going to lose customers.

Beautiful stones. Junk band. They use a stretch band for the larger stones and something that resembles fish line for the smaller stones. The stretch band bracelet has finally stretched to big to wear the bracelet. The second one broke 1 week after purchase, it took two months to replace it and the second one received broke as well. Over $300.00 wasted for two beautiful bracelets. A real shame.