Audien HearingReviews of audienhearing.com

Response from Audien Hearing· Oct 23, 2025

Hi Howard, Thank you for sharing your feedback. We’re truly sorry to hear about your experience with your Ion Pro — we completely understand how frustrating it can be to deal with a device that isn’t working properly, especially after putting your trust in us. Please rest assured, we’d be more than happy to help get this sorted out for you. One of our team members will be reaching out to assist you directly and review your concern so we can find the best solution — whether that’s troubleshooting or helping with a return. We genuinely appreciate your feedback, as it helps us identify areas where we can improve and enhance both our products and our service. Thank you for your patience, and we’ll do everything we can to make this right. Warm regards, Vince Audien Hearing Team ❤️

Response from Audien Hearing· Oct 14, 2025

Hi Robert, We’re really sorry for all the back and forth and for the inconvenience this caused — that’s definitely not the kind of experience we want for our customers. We looked into your account and saw that our team did try reaching out, but unfortunately, we weren’t able to connect. It also appears that your order has passed the 45-day return window. We completely understand that this may not be the outcome you were hoping for, and we truly apologize for the frustration. That said, we’re still here to help — whether it’s troubleshooting the right ear device or exploring a possible upgrade option, we’ll do our best to make things right. Please feel free to reach out anytime so we can assist you further. Thank you for your patience and understanding. Warm regards, Vince Audien Hearing Team

Response from Audien Hearing· Oct 14, 2025

Hello, Thank you for taking the time to share this — we truly appreciate it, and we’re very sorry for the frustration this caused your mom. That’s absolutely not the experience we want for any customer, and we completely understand your concern about how this came across. The intent behind offering a brief video or phone consultation is to make sure the device is fitted and set up correctly, and even handle the return process. However, we completely understand that asking for a video appointment can feel pushy — especially for seniors — and that was never our intention. We’re truly sorry it came across that way. We want to make this right. If your mom would prefer not to do a video appointment, we can absolutely process the return over the phone instead. Please email us at [email protected] or call us at 205-255-1112 — we’ll make sure it’s handled smoothly. Thank you again for bringing this to our attention. Your feedback helps us improve how we communicate and support our customers, especially seniors. We hope to resolve this quickly and regain your trust. Warm regards, Vince Audien Hearing Team

Response from Audien Hearing· Oct 7, 2025

Hi Brian, We’re truly sorry for the frustration this experience has caused you. We completely understand how upsetting it is to deal with delays and communication issues—especially when it involves something as important as your hearing aids. After reviewing your account, we can confirm that the return was processed outside of our return window, which is why it wasn’t eligible for a full refund. That said, we always aim to be fair and transparent with our customers, and our policies are in place to make sure everyone is treated consistently. This might not be the outcome you were hoping for, but we’d still like to help find a solution—whether that’s checking on your replacement or exploring other options to make things right. Thank you for your patience and understanding. Best regards, Vince Audien Hearing Team

Response from Audien Hearing· Sep 30, 2025

Hi Swvirginian, Thank you for sharing your detailed experience with us. We’re very sorry to hear about the issues you encountered with your ION Pro, as well as the difficulties you faced in trying to resolve them. That’s never the experience we want for our customers. While we do our best to troubleshoot with customers through our hearing specialists, we understand that the process can sometimes feel drawn out, especially when you’re already dealing with technical issues. We regret that this left you feeling frustrated and that PayPal had to step in to finalize your refund. We truly value your feedback — it helps us identify where we can improve both our devices and our support process. Please know that we are taking this to heart, and we’re committed to making things easier and smoother for future customers. We wish you the very best in finding the right solution for your hearing needs, and thank you again for giving Audien a try. Best regards, Vince Audien Hearing Team

Response from Audien Hearing· Sep 23, 2025

Hi James, Thank you for taking the time to share your experience, and I want to sincerely apologize for all the frustration this situation has caused you and your wife. I completely understand how upsetting it must feel to go through defective devices, delays, and not get the resolution you were hoping for. That’s never the kind of experience we want for our customers. I do want to clarify that when we reviewed your account, we confirmed the original order had already passed the 45-day return window by the time the request was made. Because of that, we weren’t able to issue a refund for that order, as our policy is designed to be consistent and fair for all of our customers. That said, we did process and refund the upgrade order as soon as it was returned. I know that doesn’t make the situation any less frustrating, and you’re absolutely right to be upset about the delays and the back-and-forth communication—it should have been handled more smoothly and much sooner. I’m truly sorry this has left you with such a disappointing impression of us. Please know that we’re here if you’d like us to explore troubleshooting or replacement options, and our team is committed to making sure every customer feels supported. If you’d like, you can reach us directly at 205-255-1112 or through our support page: https://audienhearing.com/pages/support. Thank you again for your feedback—we’ll be using it to improve how we communicate and support our customers going forward. Best regards, Vince Audien Hearing Team

Response from Audien Hearing· Sep 9, 2025

Hello, Thanks for taking the time to share your feedback, and we’re truly sorry to hear about your experience. And I want to reassure you that we never charge our customers for support—so I completely understand the concern this situation may have caused. We weren’t able to locate your account to review the details, but we’d love the chance to make this right. Please give us a call at (205) 255-1112 or reach out to our support team directly at https://audienhearing.com/pages/support. Rest assured, we’ll be happy to help resolve your issue and answer any questions without any extra charge. Thank you for bringing this to our attention—we truly appreciate the opportunity to improve. Best regards, Vince Audien Hearing Team

Response from Audien Hearing· Sep 9, 2025

Hi Matthew, Thank you for sharing your experience, and I’m truly sorry for the runaround and frustration you’ve gone through. This is clearly not the level of support we aim to provide, and I completely understand how disappointing this must have felt. We double-checked your account and want to reassure you that we’ve now sent you the offboarding link, which allows you to complete your return directly. Once the hearing aids are received back in our warehouse, we’ll be glad to process your refund right away without any further delays. I sincerely apologize again for all the confusion and the time it’s taken to get this sorted out. Your feedback is very important to us, and we’ll be using it to improve how we handle returns so this doesn’t happen again. Best regards, Vince Audien Hearing Team