Audien HearingReviews of audienhearing.com

I recently ordered an Atom X hearing aid from them and found it necessary to cancel the order a few days later. They keep telling me they will take care of it, but nothing ever gets done. When I try to track the order it says that no order exists for my email address, but the have deducted the purchase price from my checking account. Now they are saying that the order was delivered, but I never received it. I am very frustrated with this company. It seems that they have no customer service support except to sell you something.

Audien is using their inferior Atom One $99 hearing aid to lure elderly, low income and anyone needing hearing aids into their system. First a check at BBB shows 471 complaints. I went to their website and was ordering a pair. I went to check out and had to navigate through many pages of upgrade options. They already had my billing info and when I declined the last upgrade the site automatically processed the order without any option to cancel the order regardless of the 45 day money back guarantee. I immediately contacted Audien customer service nd requested the order be cancelled. I was refused. It appears that Audien requires you to participate in a recorded video conference before they will honor the money back guarantee. I refused to participate in the conference call and was refused the money back guarantee. After the fact I reviewed the BBB complaints they were about the inferior quality of sound, fit, early failures, inoperative on receipt and customer support refusing return. The customer support calls end up being hard sell upgrade calls. It is true that their are many good reviews for Audien products but they apply to their $400+ units. It is hard to put your trust in a company that deliberately sells an inferior product in an attempt to get you to purchase a more expensive product.

Approximately 2 months ago, I ordered online some hearing aids as I have been searching and not happy, so I decided I'd go with just a basic hearing aid but well known company. They were Audien's and as I ordered I was offered an upgrade from the $89.00 to $189.00 as what they were upgrading me to seemed fair. However, these promised hearing aids have never arrived, and I can't even get hold of anyone responsible for making this offer. I've been so disappointed with the hearing aid industry and this now just leaves me with the ones I initially ordered which have excessive feed back so they just sit in my drawer and I'm out almost $200.00. I think I've learning my lesson and folks will just have to suffer with me saying "what was that you said?" Thought this was a responsible and reputable company. Guess not!

The hearing aids just don't work well. Volume set at 20%, all you get is feedback. Maybe that's acceptable to someone who has never worn hearing aids, but I've been using them for the past 10+ years. I wanted to try audien, because of the adds I've seen on TV. They claim to have a 45 day return policy. Not true. When you request to return the product, they tell you to get 1 on 1 tutoring. Like I said, I've been wearing hearing aids for a long time, and getting schreaching at 20% volume is not normal. I know how to fit them, and use them. It appears they drag their feet until the 45 day return window is closed. Not a company to deal with regardless of the low cost. Their web page states "45-day money back guarantee 100% satisfaction guaranteed or you can easily return it, hassle-free!" I did get a return authorization on 11/12/2025. I sent the hearing aids back, but did not get a refund. I got an email from audien today telling me "We’ve received your return—thank you! Our team will begin the inspection process, which typically takes 2–3 business days. This allows us to confirm that all items were returned in full and are in working condition." If I actually get a refund, I'll post again letting you know. I'll also post how many calls and emails I had to make in order to get my refund. Ok, here we go. I got an email from audien stating that "your order has been refunded" I paid $389, and the amount they claim was refunded is $379.80. You may wonder what happened to the $9.20. Just a reminder, NOTHING has been sent back to my credit card. NOT ONE CENT. However, their email states Total $389.00 USD Total paid today $9.20 Mastercard refund $379.80 I don't know who they paid "today", but it was not me. Just more shenanigans. As I stated earlier, I'll keep updating this post if I ever get a refund. I'm doubtful. It's friday 11/21. No refund, no explanation of "Paid today." This is a criminal enterprise. Selling things that don't work, promising a "hassle free return" then keeping your money and the hearing aids that you returned. I'll keep you posted.

They offer you a fake $100 off coupon a product in return for collecting your phone number just to redirect you to a product page with the price increased by $100, crossed off and "reduced" by $100, making it the same as the original price- meanwhile your phone is getting spammed 5+ times a day if you were unfortunate enough to give it to them. Despite advertising "risk free trials", it's almost impossible to return anything to them. They require multiple video conferences with overseas workers wherein they try to explain that there is nothing wrong with the product... IF you can contact them in the first place, because they're incredibly difficult to catch. Avoid at all costs.

I ordered the Audien Atom 2 hearing aids for my mother. They did not fit, way too big, even with smallest ear piece. So the. I ordered the PRO 2 as “specialist” said they were much smaller. Still too big, she spent more time picking them off the floor. However this time when I tried to return, I was ignored for 3 weeks dispute reviewing emails that someone would be in touch. Then I finally got someone to tell me that I had to attend a video conference it’s a specialist to discuss options. There are no options they are too big! But took time from work to attend meeting and jump through the necessary hoops. Only to be stood up, no one from Audien showed up for meeting. Now they are telling me that a return is not possible as it is beyond 45 day return period. I started asking for return before 30 days!! DONT BUY. SCAMMERS!

This is the same lame response that Audien gives to every complaint filed with the BBB. Don’t take my word for it, go to the BBB and READ the complaints. In their response they said they could not find my account or order, They sure found my credit card within minutes and funny they found my address as the unwanted unit showed up in my mail box today. Their ads claim a 45 day money back guarantee, however they insist on a phone call, a VIDEO recorded call no less. Again do your research on this company. I don’t trust companies that KNOWINGLY sell a known Inferior product with a deceptive guaranteed 45 day money back warranty. I will make this clear, this is about the $99 cheap come ons and Audien Hearing business practices. This company is running a bait and switch scam with the $99 hearing aids. I went to their website and was going to order. Before the order was complete I had to navigate through multiple pages with very small print for no options. After I realized that they were intentionally selling an inferior product to hook you into upgrades I tried to cancel my order. I was notified my credit card was charged and shipped all within 10 minutes. Product has 45 days money back. ONLY if you agree to a phone call with one of their specialists which turns into an upgrade sales pitch. A check with BBB shows hundreds of complaints about the product being noisy, quit working within weeks, failure to honor warranty, refusal of refund, attempts to upgrade to more expensive unit instead of refund.

Ordered hearing aids and received an empty envelope. I called and was told they would ship expedited next day. Waited a week and tracking kept showing delivery January 18, 2020!!. I called again and was told the guy I talked to did not put them for expedited shipping and sorry it’s an honest mistake. She said that she was going to fix it and once again it has been a week and still did not ship! Beware! Beginning to wonder if I will ever get them.